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Description

We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.

Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Some job duties include (but are not limited to):

+ Research and identify solutions to software and hardware issues

+ Diagnose and troubleshoot technical issues, including account setup and network configuration

+ Ask customers targeted questions to quickly understand the root of the problem

+ Track computer system issues through to resolution, within agreed time limits

+ Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue

+ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

+ Provide prompt and accurate feedback to customers

+ Refer to internal database or external resources to provide accurate tech solutions

+ Ensure all issues are properly logged

+ Prioritize and manage several open issues at one time

+ Follow up with clients to ensure their IT systems are fully functional after troubleshooting

+ Prepare accurate and timely reports

+ Document technical knowledge in the form of notes and manuals

+ Maintain jovial relationships with clients

+ Other duties as assigned

+ Some travel required

+ Some after-hours response from home or return to office (nights and weekends) is also required.

Requirements

Qualifications & Skills

+ 3-4 years of previous help desk experience as a level II Help Desk Technician

+ Aptitude and Appetite to excel as a long-term member of our team

+ Effective communication skills via phone and email

+ Excellent customer service skills

+ Desire to grow and learn new skills and technologies

+ PowerShell experience preferred but not required

+ Industry certifications are a plus

+ An associate's or Bachelor’s Degree is a plus

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .