• Bilingual Customer Service Representative

    Robert Half Office Team (Miami, FL)


    Description

    We are looking for a dedicated and healthcare bilingual Customer Service Representative to join our team on a long-term contract basis. In this role, you will assist with customer calls, including a significant portion of Spanish-speaking inquiries, ensuring high-quality service and satisfaction. This is a remote position, offering flexibility to work from home in Central, Mountain, or Pacific Time Zones.

    Responsibilities:

    • Provide exceptional customer service by handling inquiries and resolving issues with professionalism and care.

    • Manage and document customer interactions using established procedures and systems.

    • Schedule appointments and coordinate with internal teams to meet client needs.

    • Ensure accuracy and quality in data entry and paperwork, adhering to company policies.

    • Maintain a strong understanding of medical coverage, benefit functions, and claim administration processes.

    • Communicate effectively in both English and Spanish to assist a diverse customer base.

    • Meet department performance goals related to satisfaction, accuracy, and attendance.

    • Participate in training programs to stay updated on company procedures and policies.

    • Handle sensitive and complex customer information with discretion and confidentiality.

    • Provide support during occasional overtime or holiday shifts as required by business needs.

    Requirements

    • Must be bilingual in English and Spanish, with strong communication skills in both languages.

    • Proven experience in customer service, preferably in healthcare or related fields.

    • Proficiency in Microsoft Office Suites and familiarity with online systems like HealthCare.gov.

    • Ability to work independently in a remote environment, adhering to schedules and deadlines.

    • Strong organizational skills with attention to detail in data entry and documentation.

    • Availability to work flexible hours, including weekends, holidays, and occasional overtime.

    • Experience with claim administration and medical coverage-related tasks is highly preferred.

    • Excellent interpersonal skills and ability to handle sensitive customer information with confidentiality.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .