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POSTION: Operations Duty Manager (ODM)

REPORTS TO: Operations Manager

AIRPORT: Albany International Airport

SUMMARY

The Airport Operations Duty Manager (ODM), performs critical airport management functions to ensure the safe, efficient, and secure operation of the entire airport complex. This is a relief position for administering the airport outside of normal office hours. The incumbent will maintain oversight and constant awareness of changing conditions, activities, and requirements affecting Airport operations. Reacts and responds to incidents, events, problems, and complaints in a professional manner and takes appropriate actions to ensure that operations are smoothly executed and that the competent personnel are contacted on a timely basis to address emergencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

+ Oversee the inspections of the operational condition of the Airport and ensures compliance with all related guidelines and requirements. Inspections include but are not limited to landside roads, terminal facilities, airfield runways, taxiways, safety areas, imaginary surfaces, NAVAIDS critical areas and lighting systems.

+ Documents issues, discrepancies, and non-complying conditions concerning 14 FAR Part 139 and 49 FAR Part 1540 and 1542, and tenant activities to appropriate parties and reports for follow-up actions:

+ Monitors progress of corrections; determines severity of discrepancies and priority for corrective action.

+ Authorizes the issuance of Notices to Air Missions (NOTAMs) as necessary.

+ Initiates and directs the appropriate Contingency Plan(s) and makes decisions on behalf of the Airport Manager during emergencies and other events.

+ Coordinates personnel efforts during emergencies.

+ Directs and commits resources to ensure the containment of potential threats or incidents.

+ Ensure compliance with the ACM, ASP and other applicable Federal, State and Local regulations.

+ Directs or initiates action to prevent unsafe operating conditions on the entire Airport complex during inclement weather.

+ Manage the Airport Operations 24-hour Command Center.

+ Monitors the activities and operations of general facility and utility systems.

+ Serves as liaison between the Airport and contractors during construction activities; coordinates and directs maintenance and construction work on runways, taxiways, aprons, and terminal facilities; ensures safety and security are maintained during these activities.

+ Ensures coordination with the U.S. Secret Service, State Department, Federal Bureau of Investigation (FBI), TSA, and other agencies pertinent to the security of high-ranking officials, foreign dignitaries, or other “high-risk” individuals that warrant special handling.

+ Consults with representatives of air carriers, tenants, concessionaires, and Airports Authority personnel to provide assistance and guidance in resolving operational situations/IROPS.

+ Ensures Airport Operations Daily Activities Report (Daily Log) is compiled correctly and submitted daily.

+ Will be assigned one or more collateral areas/duties on a continuing basis.

+ Ensure staff are adequately trained (initial and recurrent) and knowledgeable in relevant procedures and regulations

+ Plans and coordinates Airport response during winter operations.

+ May initiate and serve in the Incident Command System and the Emergency Operations Center during emergency conditions.

+ Oversees Airport Operations Office activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.

+ Coordinate the activities of all service providers on the airport outside of normal office hours.

+ Find solutions to address emergencies where instructions and precedents do not exist.

+ Ensure the cleanness and safety of all public and passenger areas.

+ Undertake special projects and range of specific tasks as directed by the Operations Manager.

+ Assist in the preparation of the departmental budget.

+ Review and maintain records and operational logs and prepare reports and correspondence. .

+ Attend meetings as required.

+ May serve in the role of Airport Security Coordinator in that person’s absence.

+ May substitute for the Operations Manager in that person’s absence.

+ Performs other duties as assigned.

+ Review and make revision recommendations, as necessary, for the ACM and ASP.

MANAGEMENT RESPONSIBILITIES

+ Manages all employees on shift in the Operations Department.

+ Is responsible for the overall direction, coordination, and evaluation of this unit while on shift.

+ Carries out management responsibilities in accordance with the organization’s policies and applicable laws.

+ Responsibilities include interviewing, making recommendations for hiring, training employees; planning, assigning, and directing work; appraising performance; addressing complaints, resolving problems, goal setting and appraisals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

This position requires intermediate level management skills, which demand, primarily mobilizing personnel for emergencies and giving instructions to technical and operative duty personnel to resolve problems the incumbent should have the equivalent of a tertiary degree in a technical area preferably airport operations.

In addition, the incumbent should have training in:

+ Aviation management

+ Supervision and administration

REQUIRED EXPERIENCE

+ Six years of progressively responsible experience in airport or airline operations as a full performance level Operations Officer, or in a comparable job class in airport or airline operations at either a 14 CFR Part 139 certified airport OR six years of military air operations experience, OR a combination of the two provided that totals six years of operations experience and a bachelor’s degree in any field.

+ An equivalent combination of education and experience may be considered.

Experience leading, or helping to lead, at least one of the following:

+ Federal Aviation Administration (FAA) airport certification; airport, airline, or military security program; recurring disaster/emergency exercises; or the monitoring and coordination of airport construction and maintenance operations.

+ Knowledge of and ability to apply relevant Federal regulatory requirements governing airports.

+ Knowledge of aircraft operations, to include navigational and unusual aircraft operating characteristics, and the ability to evaluate aircraft and air traffic and take timely and appropriate action.

+ Ability to recommend and develop new airport operational policies or procedures, as necessary.

+ Knowledge of and ability to perform airport management functions.

+ Ability to analyze complex situations, prioritize issues, and formulate response plans.

+ Ability to make detailed analyses of data and information and make recommendations.

+ Ability to speak and write effectively, with emphasis on communicating sensitive or classified information in an emergency situation.

+ Skill in using a computer and modern software, with emphasis on security access control systems, flight monitoring and weather monitoring systems.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid New York State Driver’s License as a condition of employment. Must obtain a New York State Security Guard License within 3 months of employment

LANGUAGE AND WRITING SKILLS

Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

ANALYTICAL REASONING AND VISUAL DEXTERITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

ACCOUNTABILITY/RESPONSIBILITY FOR INDEPENDENT ACTIONS

This position gets little or no supervision as it performs its duties mainly outside of normal office hours when senior managers are off the job. The incumbent therefore carries a great deal of frontline authority to solve problems arising from unforeseen developments. The decision-making authority revolves around mitigating events such as equipment failures, aircraft emergencies, security threats and passenger safety.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk for extended distances, including ascending and descending stairs, to inspect various areas in the terminal and roadways or to respond to emergencies; frequent climbing of stairs on a regular basis. The employee may be required to work in excess of 40 hours per week on a regular basis. Operates vehicle airside and landside (requires AOA permit). Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal. May be subject to night/weekend work. May be subject to the possibility of bomb and various types of terrorist threats, irate passengers, large crowds, airport trespassers with ill intent, and potential exposure to hazardous materials and contagious diseases.

WORK ENVIRONMENT

While performing the duties of this job the employee will be regularly exposed to heat, dust, fumes and cold while working on the airside and exposed to significant noise levels from aircraft while working on the airfield.

EOE DFWP