• Technical Support Tech I

    TEKsystems (New York, NY)


    JOB TITLE: Technical Support Tech I

     

    - Location: JFK 14-CO or SEA41

     

    - Duration: 24 Months

    Job Description

    We are seeking a seasoned Technical Support Specialist with over 5 years of experience to provide end-user support and manage technical issues related to reverse logistics, customer service, and inventory/asset management. The ideal candidate will be responsible for identifying, researching, and resolving technical problems while ensuring timely resolution and customer satisfaction.

    Key Responsibilities:

    + Technical Support:

    + Respond to user inquiries via phone, email, and in-person requests.

    + Troubleshoot and resolve hardware, software, and system-related issues.

    + Document, track, and monitor issues to ensure prompt resolution.

    + Follow established guidelines and procedures under direct supervision.

    + Process Management:

    + Handle returns, disposal, refurbishment, reconciliation, resale, and recycling processes.

    + Ensure compliance with company policies and environmental standards.

    + Customer Service:

    + Address customer claims, refunds, replacements, and satisfaction concerns.

    + Collaborate with customer service teams to improve resolution times and service quality.

    + Inventory & Asset Management:

    + Manage surplus assets, obsolescence, and asset disposition.

    + Maintain accurate inventory records and support audits.

    + Supply Chain Operations:

    + Support forward and reverse logistics operations.

    + Contribute to supply chain optimization and improvement initiatives.

    + Work within a 3PL (Third-Party Logistics) environment to streamline logistics processes.

    Qualifications:

    + Associate’s degree in a related field (preferred).

    + Minimum 5 years of experience in technical support or a related domain.

    + Familiarity with reverse logistics, inventory management, and customer service practices.

    + Strong problem-solving skills and attention to detail.

    + Excellent communication and documentation abilities.

    Reporting Structure:

    + Reports directly to the Supervisor or Manager.

    + Works under immediate supervision with pre-established guidelines.

    Pay and Benefits

    The pay range for this position is $30.00 - $30.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in New York,NY.

     

    Application Deadline

     

    This position is anticipated to close on Sep 15, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.