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Human Services Analyst Supervisor

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Human Services Analyst Supervisor

Salary

$67,736.00 - $102,905.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-32694-48894

Department

Department of Human Services

Division

HS Div Op

Opening Date

09/02/2025

Closing Date

9/16/2025 11:59 PM Eastern

Job Code

48894

Position Number

00288874

Union

Non Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211622

Bureau / Division

Division of Operations

Worksite Address

2525 North 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Heather Laurent

Contact Phone

223.231.9904

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you looking for a rewarding career opportunity where you can make a difference in the lives of children? As a valued member of our supervisory team, you will have the opportunity to make a lasting impact in the lives of children and families in Pennsylvania. Through our diverse network, we strive to create safe, nurturing, and healthy environments for children. Not only will you have the chance to grow professionally, but you will also have access to free parking and other developmental opportunities. Do not let this chance pass you by; apply now and embark on an exciting and fulfilling journey with us!

Watch this video (https://pacast.com/players/cmsplayerHD.asp?video\_filename=app\_SWOCYFInterviewThirdCut.m4v) to see how you can make a difference working for the Office of Children, Youth and Families!

DESCRIPTION OF WORK

As a Human Services Analyst Supervisor in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations you will perform supervisory responsibilities for the quality assurance and training positions within the Division of Operations in ChildLine. In this role, you will oversee employees responsible for analyzing, coordinating, developing, monitoring, planning, training, and evaluating program operations for training and quality assurance. This position also involves the final review and supervision with regards to developing and updating training material and quality assurance reviews of completed intake and assessments conducted by ChildLine caseworkers to support the mission and work of the PA Office of Children, Youth and Families, Bureau of Policy Programs and Operations, Division of Operations.

Some additional responsibilities of the position include assisting your team in the training of ChildLine staff, developing new training materials, analysis and interpretation of the Child Protective Service Law (CPSL) and future amendments, adjusting trainings to CPSL changes, identifying data trends, reviewing of special project work, responding to reports from the public, oversight of investigations, assisting in the development or redesign of systems, compiling reports on any findings to management and senior leadership, attending and representing at meetings regarding the interests of ChildLine, and processing employee leave and self service requests. The r esponsibilities within this management position are performed under the general direction of the Division Director for the Division of Operations.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00288874) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Human Services Analyst (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or

+ Two years of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor’s degree;or

+ An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirement:

+ This position falls under the provisions of the Child Protective Services Law.

+ Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess one or more years of full-time experience employed by the Commonwealth of Pennsylvania as a Human Services Analyst?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time professional experience do you possess in developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in the behavioral sciences, public health, nursing, allied health sciences, health care administration, or closely related areas?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – SUPERVISION

Perform the full range of supervisory duties. This includes assigning and reviewing work; providing guidance; evaluating work; providing discipline; and monitoring and approving leave.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing supervisory duties which included evaluating work, providing discipline, and monitoring and approving leave.

+ B. I have experience as a lead worker which included assigning or reviewing work.

+ C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your duties as a supervisor (evaluating work, approving leave, etc.).

+ Your duties as a lead worker (assigning or reviewing work, etc.).

+ Your specific responsibilities.

09

If you are claiming education/formal training related to this work behavior, please provide the requested information below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ The Training Source

+ The Course Title

+ The Credits/Clock Hours You Earned

10

WORK BEHAVIOR 2 – PROVIDE TECHNICAL ASSISTANCE

Provide technical assistance and conduct meetings with Office of Children, Youth and Families (OCYF) staff, county/administrative entity staff, service providers, service recipients, and other OCYF stakeholders regarding child welfare laws, regulations, policies and programs.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience providing technical assistance/conducting meetings with staff AND professional or client members of the human services community regarding child welfare laws, regulations, programs, and policies.

+ B. I have experience providing technical assistance/conducting meetings with staff OR professional or client members of the human services community regarding child welfare laws, regulations, programs, and policies.

+ C. I have experience providing technical assistance/conducting meetings with staff OR external parties NOT RELATED TO child welfare laws, regulations, programs, and policies.

+ D. I have successfully completed college-level coursework related to public speaking or communications.

+ E. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience providing technical assistance/conducting meetings and to/with whom.

+ The topic(s) of the information provided.

+ The actual duties you performed and level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 3 – DEVELOP AND CONDUCT TRAININGS

Develop and conduct trainings for staff, public and private child welfare agencies, program offices, and other entities and evaluate training curricula to ensure quality and equity standards and the Department of Human Services' mission are met. Recommend revisions to curricula to ensure the accuracy of the content.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing AND conducting training for staff AND external parties. I evaluated training curricula and recommended revisions.

+ B. I have experience developing OR conducting training for staff OR external parties. I evaluated training curricula and recommended revisions.

+ C. I have experience conducting training for staff OR external parties. I DID NOT evaluate training curricula or recommend revisions.

+ D. I have successfully completed college-level coursework or training related to adult learning, training development, or training curricula.

+ E. I have NO experience or training related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience developing or conducting training and for whom.

+ Your experience evaluating training curricula and recommending revisions.

+ The actual duties you performed and level of responsibility.

15

If you are claiming education/formal training related to this work behavior, please provide the requested information below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ The Training Source

+ The Course Title

+ The Credits/Clock Hours You Earned

16

WORK BEHAVIOR 4 – PROGRAM COMPLIANCE

Research, interpret, and analyze state and federal laws and regulations, data, and other states' programs related to human services programs to make recommendations for developing and revising departmental policies for program compliance.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience researching, interpreting, or analyzing laws and regulations, data, or other states' programs related to human services programs. I made recommendations to develop or revise policies for program compliance.

+ B. I have experience researching, interpreting, or analyzing laws and regulations, data, or other states' programs related to human services programs. I DID NOT make recommendations to develop or revise policies for program compliance.

+ C. I have experience researching, interpreting, or analyzing laws and regulations, data, or other states' programs NOT RELATED TO human services programs.

+ D. I have successfully completed college-level coursework related to compliance, regulations, data analysis, program evaluation, policy development, or policy implementation.

+ E. I have NO experience or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience researching, interpreting, or analyzing laws and regulations, data, or other states' programs.

+ The type(s) of programs.

+ Your experience developing or revising policies for program compliance.

+ The actual duties you performed and level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov