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Field Service Technician – Kaeser Compressors

Department: Service

Reports To: Service Manager

FLSA Status: Non-Exempt / Hourly

Position Summary

The Field Service Technician is a critical member of the service team, responsible for installing,

servicing, troubleshooting, and maintaining industrial air compressors and related equipment at

customer sites. This role requires strong mechanical and electrical skills, excellent

problem-solving abilities, and a customer-focused attitude to ensure optimal system

performance and customer satisfaction.

In addition to technical expertise, the Field Service Technician serves as a customer-facing

professional, providing clear communication, exceptional service, and practical

recommendations for system improvements. By building strong relationships and offering

proactive support, the technician helps customers optimize their compressed air systems while

maintaining the highest standards of safety, quality, and professionalism.

This role requires a strong combination of mechanical, electrical, and diagnostic skills, as well

as the ability to interpret technical documentation and apply practical problem-solving in

real-world situations. The technician will manage daily service calls, maintain accurate records

of all work performed including detailed notes and photos in the field, and proactively identify

opportunities to improve equipment efficiency and reliability.

In addition to hands-on service work, the Field Service Technician will collaborate with the

service, parts, and sales teams to support customers with system upgrades, preventive

maintenance programs, and operational training. Success in this role requires a

customer-focused attitude, excellent communication skills, and the ability to work independently

and in a team environment while maintaining a strong commitment to safety and quality

standards.

Key Responsibilities

+ Perform installation, startup, and commissioning of air compressor systems and accessories.

+ Conduct preventive and corrective maintenance on compressors, dryers, and other compressed air equipment.

+ Diagnose and troubleshoot mechanical, electrical, and control issues to minimize downtime.

+ Perform system inspections and make recommendations for repairs, upgrades, or efficiency improvements.

+ Complete detailed service reports, documenting work performed, parts used, and follow-up recommendations.

+ Maintain personal tools in good condition; use company-calibrated tools and diagnostic equipment properly.

+ Communicate effectively with customers to explain issues, completed work, and preventive maintenance options.

+ Provide technical support and guidance to customers and less-experienced team members when needed.

+ Keep company vehicle and parts inventory organized, clean, and in good condition.

+ Participate in training programs to stay current with new equipment, technologies, and safety standards.

+ Support emergency on-call service rotations, ensuring customers receive timely assistance.

+ Follow all safety protocols, company policies, and industry regulations to maintain a safe work environment.

+ Assist with inventory control, reporting low stock or needed parts to the service team.

+ Report potential sales opportunities for parts, service contracts, or system upgrades to the sales team or management.

+ Collaborate with the service and operations teams to ensure efficient job scheduling and customer satisfaction.

Qualifications

Required:

+ High school diploma or equivalent (GED).

+ 2+ years of mechanical or electrical service experience (industrial maintenance or similar field).

+ Strong troubleshooting and problem-solving skills.

+ Ability to read and interpret schematics, wiring diagrams, and technical manuals.

+ Valid driver’s license and clean driving record and able to pass background and drug screening.

+ Ability to lift up to 75 lbs and work in varying industrial environments.

+ Must own a set of standard personal hand tools for daily field work.

+ Must maintain personal tools in good condition for safe and efficient use.

Preferred:

+ Experience working with air compressors, blowers, or other industrial equipment.

+ Technical certification or trade school training in mechanical, electrical, or industrial

+ maintenance fields.

+ Basic computer and mobile device skills for reporting and communication.

+ Key Skills and Competencies

+ Mechanical and electrical troubleshooting

+ Strong communication and customer service

+ Time management and organizational skills

+ Ability to work independently and as part of a team

+ Safety-conscious mindset

Work Environment

Work is primarily performed at customer sites, which may involve loud environments, confined

spaces, or varying temperatures.

Regular travel within the service region is required; occasional nights / weekends may be

needed.

Tools Provided by Company

+ All calibrated tools, specialized diagnostic equipment, and safety gear will be provided and maintained by the company.

+ Service vehicle and fuel card provided for work-related travel.

Key Skills and Competencies

+ Mechanical and electrical troubleshooting

+ Strong communication and customer service

+ Time management and organizational skills

+ Ability to work independently and as part of a team

+ Safety-conscious mindset

Benefits

+ Competitive pay with overtime opportunities

+ Health, dental, and vision insurance

+ 401(k) with company match

+ Paid time off and holidays

+ Ongoing technical training and development opportunities

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.