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Administrative Program Specialist A

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Administrative Program Specialist A

Salary

$3,127.00 - $6,136.00 Monthly

Location

Breaux Bridge, LA

Job Type

Classified

Job Number

419-212701-KPG

Department

DPS-Office of State Police

Opening Date

09/10/2025

Closing Date

9/15/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

This vacancy is located in St. Martin Parish and will support the Special Investigations Section of the Office of State Police

The Special Investigations Division is made up of the following sections/units/programs:

+ Technical Support Unit

The Technical Support Unit is responsible for providing technical investigative support to the Louisiana State Police as well as well as other state and local law enforcement agencies in Louisiana.

+ Special Victims Unit

Rescue and seek justice for the victims of crimes involving the exploitation of children and the trafficking of humans for sex or labor through investigative partnerships with local, state, and federal law enforcement agencies, and through public education.

+ Insurance Fraud / Auto Theft Unit (IFAT) (https://lsp.org/ifu/)

The IFAT Unit is responsible for investigating referrals of suspected fraudulent insurance acts; assisting federal and local law enforcement in the investigation of fraudulent insurance acts; cooperating with local prosecutors and the attorney general's office in the prosecution of fraudulent insurance acts; and promoting awareness of insurance fraud throughout the state. Additionally, the Unit is responsible for investigating individuals and illicit organizations involved in the theft of motor vehicles.

+ Louisiana Clearinghouse for Missing and Exploited Children (https://lsp.org/about/leadershipsections/bureau-of-investigations/special-investigations-division/louisiana-clearing-house-for-missing-and-exploited-children/)

Created in 1985 by the Louisiana Legislature, LACMEC is the central repository of information about missing and exploited children. Parents, guardians, law enforcement and National Center for Missing and Exploited Children (NCMEC) provide the clearinghouse with details and photos to send across the state and nation. This information is sent to local law enforcement agencies to assist in the recovery of these missing children. LACMEC also gives parents and guardians important information on the role they play in helping their children return home and available local and national resources.

+ Cyber Crimes Unit

The Cyber Crime Unit mission is to provide accurate and timely threat intelligence, incident response, and forensic analysis to prevent and mitigate cyber threats to Louisiana. The unit supports criminal investigations surrounding cyberattacks and network intrusions. These efforts include traditional digital extraction and forensics, as well as, network forensic and analysis with the goal of determining the root cause of a single event or in support of a larger operation. Information sharing of actionable cyber intelligence is conducted at no cost to federal, state, local and private sector entities.

+ Investigative Support Section

This section is comprised of the two following units/programs:

+ Louisiana State Analytical & Fusion Exchange (LA-SAFE) (http://la-safe.org/)

The mission of the Louisiana State Analytical & Fusion Exchange (LA-SAFE) is to support public safety and homeland security in an all–crimes/all-hazards environment and to support federal, state, and local agencies by collecting, analyzing, and disseminating information and intelligence data regarding criminal and terrorist activity.

+ Criminal Intelligence Unit (https://lsp.org/about/leadershipsections/bureau-of-investigations/special-investigations-division/criminal-intelligence-unit/)

It shall be the mission of the Louisiana State Police Criminal Intelligence Unit to collect, evaluate, and disseminate information on known or suspected criminal violators, groups, or organizations for analytical exploitation by the Investigative Support Unit. LA-SAFE will provide the department, other local, state, and federal law enforcement agencies with timely information regarding matters directly or indirectly affecting the safety and security of the people in the state. The Criminal Intelligence Unit shall only collect and retain information which is directly related to a legitimate law enforcement purpose. The activities of this unit shall not interfere with the exercise of constitutionally guaranteed rights and privileges of individuals.

This position uses the Louisiana State Civil Service Hiring Framework System and is looking for applicants for the following Competencies:

Core Competencies:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.

Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Preferred Competencies:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.

Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.

Developing Performance: The ability to assist others in advancing their skills, knowledge, and performance levels over time.

Leveraging Technology: The ability to use technology and its related processes to further organizational goals.

Managing Stakeholders: The ability to identify and to respond to the sometimes competing perspectives, agendas, and expectations of different parties.

Managing Systems: The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.

Minimum Qualifications

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168090) .

Job Duties and Other Information

Job Duties:

+ Serve as a central point of contact for the Insurance Fraud Analysis Team (IFAT) workflow process across the state.

+ Act as a liaison between the Louisiana State Police (LSP), Louisiana Department of Insurance (LDI), Office of the Attorney General, National Insurance Crime Bureau (NICB), and insurance industry Special Investigative Units (SIUs).

+ Receive fraud referrals from LDI, verify the completeness and accuracy of information, and enter the full referral into the Report Management System (Mark43).

+ Distribute verified referrals to the statewide IFAT Coordinator for assignment.

+ Coordinate with non-NICB member insurance providers to request claim files and track the status of those requests.

+ Communicate regularly with the IFAT Lieutenant to organize and monitor referral distribution and assignment across IFAT offices.

+ Assist in managing claim file requests with NICB and insurance companies, including updating status logs when files are ready for assignment.

+ Support the development and production of the IFAT Annual Report by:

+ Gathering statistical data, case highlights, photos, and updates on personnel and key events.

+ Collaborating closely with the IFAT Lieutenant and analyst to ensure accurate and timely reporting.

Position-Specific Details:

Appointment Type: Classified- Probational, Promotional, or Job Appointment

Career Progression: This position does not participate in a Career Progression Group.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

Department of Public Safety

ATTN: Human Resources/Kristin Garcia

Baton Rouge, LA. 70896

Email: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?

+ Yes

+ No

02

If you answered "yes" to the above question, please list the name of your relative and relationship. If you answered "no" to the above question, enter N/A.

03

AC: Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change.

+ 1= I have no experience and/or am uncomfortable adapting to change

+ 2= I have limited experience or require assistance to adapt to change

+ 3= I can adapt to change

+ 4= I can adapt to change and help others improve their ability to adapt to change

04

AC: Explain your rating by providing specific and relevant examples in the box below.

05

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

06

CE: Explain your rating by providing specific and relevant examples in the box below.

07

ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command.

+ 1= I have no experience and/or am uncomfortable accepting direction

+ 2= I have limited experience or require assistance to accept direction

+ 3= I can accept direction

+ 4= I can accept directions and help others improve their ability to accept direction

08

ADi: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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