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UPMC Health Plan is hiring a full-time Product Administration Specialist Associate. This role will work in a hybrid structure in downtown Pittsburgh's US Steel Tower.

The Product Administration Specialist Associate will assist with the implementation of new products, create and maintain plan documents for those products, retain a working knowledge of specialized employer group scenarios, participate in various workgroup and process improvement initiatives, handle inquiries and requests from departments throughout the organization, and work as a cross-functional member of the Product Administration team.

Responsibilities:

+ Serve as a mentor to new employees and participate in cross-training with peers, with the goal of maintaining a cross-functional team.

+ Assist with and support process improvement as a whole.

+ Handle all incoming requests for new sales and renewals by creating plan documents and facilitating all relevant aspects of the process as determined by leadership.

+ Answer and track all inquiries received through the Health Plan Benefit Request email box.

+ Remain current on all departmental policies and procedures.

+ Proactively report issues and/or trends, and offer solutions for process improvement.

+ Actively participate in any and all information and projects related to Healthcare Reform.

+ Follow up on all responsibilities in a timely manner or as set forth by established turnaround times. Communicate accordingly when timeframes are outside reasonable expectations.

+ Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership.

+ Submit weekly status report to leadership, outlining all work activity.

+ Work with a variety of functional areas within the organization to assist in the creation and implementation of new products.

+ Retain a working knowledge of national accounts, grandfathering, PPACA, and other specialized employer group scenarios.

+ Maintain full ownership of all plan documents created and maintained by the Product Administration team, including format, verbiage, necessary approvals, mailings, mapping to network drive/SharePoint/DRC, etc.

+ Understand, interpret and effectively articulate to all levels and departments, all aspects of the various Commercial products and plan designs.

+ Bachelor's degree in business, health care, management, a related field or relevant experience.

+ 2 years of business experience required with a strong preference for experience in health care insurance and/or industry required.

+ Knowledge of Commercial product is a bonus.

+ Experience in product administration or development a plus, but not required.

+ Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.

+ Strong organizational skills and attention to detail.

+ Strong analytical and problem-solving skills.

+ Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.

+ Good, working relationships with key areas involved in the product administration process.

+ Positive, professional attitude and enthusiastic demeanor.

+ Ability to work independently, multitask and manage multiple projects, with minimal or no direction from leadership.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran