• Claims Associate

    Staples (Framingham, MA)


    Staples is business to business. You’re what binds us together.

    What you will be doing:

    Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.

    What You Bring to the Table:

    + Analytical thinking and sound judgment

    + Empathy and a strong customer-service orientation

    + Excellent written and verbal communication skills

    + Negotiation and conflict-resolution abilities

    + High attention to detail and data accuracy

    + Ability to manage multiple priorities under tight deadlines

    + A continuous improvement mindset and willingness to learn

    + Collaborative spirit for working within a team, both in-person and virtually

    What’s needed: Basic Qualifications:

    + Minimum of 2+ years or relevant experience workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus

    + Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus

    + High school diploma or GED

    Preferred Qualifications:

    + Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field

    + Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)

    + Experience using ODG guidelines for disability duration and reserve benchmarking

    + Demonstrated experience in developing process improvements or RMIS automation

    We Offer:

    + Inclusive culture with associate-led Business Resource Groups

    + Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

    + Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

    \#LI-HS1

    Staples is an Equal Opportunity Employer.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

     

    For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.