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As a **Technical Support Specialist** at Honeywell, you will play a key role in delivering outstanding technical assistance and expertise to our customers within the Industrial Automation/Mobile Device Management sectors. You will be responsible for diagnosing and resolving complex technical issues, guiding users through effective solutions, and ensuring optimal system performance. Serving as the primary point of contact for both external and internal customers, you will provide knowledgeable support, answer inquiries about product features and capabilities, and help drive customer satisfaction through timely and effective problem-solving.

You will report directly to our Technical Support Manager and you’ll work out of our Fort Mill, SC location on a Hybrid work schedule. Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

KEY RESPONSIBILITIES

+ Remote diagnostics, troubleshooting, analysis and resolution of support issues.

+ Follow established processes and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).

+ Work effectively with other management and customers to quickly address problems as they arise.

+ Properly log all information into the problem management system.

+ Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

+ Maintain a high degree of technical knowledge relating to assigned customers products.

+ Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.

+ Contribute to ongoing Quality Improvement initiatives.

+ Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

YOU MUST HAVE

+ 1+ year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.

+ Experience working in a customer-facing inbound/outbound call center technical support/help desk environment.

+ High School Diploma or GED

WE VALUE

+ Bachelor's degree in a related field or in process of obtaining one.

+ Strong analytical and problem-solving skills.

+ Ability to work collaboratively in a team environment and manage multiple priorities.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.