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Employee Relations Manager

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Employee Relations Manager

Salary

$78,434.00 - $131,095.00 Annually

Location

Norfolk, VA

Job Type

Unclassified

Job Number

13207

Department

Human Resources

Opening Date

09/10/2025

Closing Date

9/27/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

In support of over 225,000 residents, regional neighbors, and visitors from all over the world, the City of Norfolk employs over five thousand hard-working, agile, and accountable individuals who each play a vital role in making Norfolk the unique and authentic city of the future that its citizens deserve and demand.

Diverse. Agile. Accountable. Norfolk's Human Resources (HR) Team is seeking a dynamic Employee Relations Manager with a passion for public administration and considerable experience leading HR professionals. In collaboration with the City's leadership team, Human Resources' Management team and City departments, the HR Manager (Employee Relations) performs complex professional work in the development, strategic direction, and execution of policy, performance management and employee relations strategies that support the City's strategic plan and accomplishment of aligned projects, goals and operational objectives.

The Employee Relations Manager provides leadership and direction to a team of Employee Relations Analysts in the development and implementation of enhancements to personnel policies, division programs and work products; provides day-to-day guidance on the administration of the corrective action policy progressive discipline, grievance management, citywide performance evaluations; interprets policies and procedures for all levels of management (coaching, counseling, career development, disciplinary actions); briefs managers on new HR processes/initiatives; and assists in the implementation of changes. The Employee Relations Manager must have in-depth knowledge and stay current in legal requirements related to day-to-day management of employees; to ensure accountability and compliance with all current and applicable local, state and federal laws related to Human Resources; and all other applicable regulations, policies and procedures.

Essential Functions

Essential functions include but are not limited to:

+ Provide leadership and supervision to the Employee Relations team.

+ Serve as the subject-matter expert on Human Resources trends, legislation, policy and programs.

+ Collaborate with senior executives to design, develop, implement, and evaluate new and existing human resource policies and procedures.

+ Provide consulting support to multiple business partners to proactively and creatively resolve complex Human Resources issues.

+ Utilize project management and change management skills to identify and implement enhancements to policies, processes, and programs to ensure consistency with City, State and Federal laws and regulations and application of best practices to enhance efficiency and effectiveness.

+ Lead cross-organizational change initiatives throughout the city to improve services and meet the needs of City departments/Constitutional Offices.

+ Oversee the division budget and manage procurement processes to secure Human Resources consultant support, including drafting statements of work/requests for bid, evaluating proposals, selecting a contractor, and managing projects.

+ Perform other duties as required.

Education/Experience

Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Bachelor's degree-level of study or equivalent.

Five (5) years of experience in specialty area such as human resources employee relations.

Preferred applicant will possess:

+ Five (5) years of experience in a Human Resources Management role.

+ Public sector Human Resources Manager experience

+ Experience with direct reports

+ Considerable experience managing policy-driven projects from conception through implementation.

+ Experience with conflict resolution

+ Knowledge of employment laws

+ Project management expertise, including experience working with stakeholders at a variety of levels to implement change.

+ Experience working with PeopleSoft

+ Microsoft Office (Word, Excel, and Outlook)

+ SHRM-CP or SHRM-SCP (or PHR/SPHR) or equivalent certification highly desired.

+ Labor Relations and collective bargaining experience.

Additional Information & Requirements

Consideration for an interview is based solely on the information provided within this application. Your responses to the supplemental questions will be reviewed and verified with the information you provide in the body of your application.

To check the status of your application, refer to your GovernmentJobs.com account for the latest update.

Applications must include complete work history, including periods of unemployment if applicable. Writing "See resume" with no other information is considered an incomplete application and will not be considered.

Please include Cover Letter and Resume when submitting an application.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

+ Less than High School Diploma/GED

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Please indicate how many years of professional experience you possess in human resources.

+ Less than 3 years

+ 3 to 5 years

+ 5 to 7 years

+ 7 to 10 years

+ 10+ years

+ No experience

06

Please indicate how many years of professional experience you possess in human resources working in the area of employee relations?

+ Less than 3 years

+ 3 to 5 years

+ 5 to 7 years

+ 7+ years

+ No experience

07

Please list your Employee Relations experience within a human resources role you have held currently or in the past.

08

Have you ever had direct reports?

+ Yes

+ No

09

Do you possess experience leading other employee relations professionals?

+ Yes

+ No

10

Please select all Microsoft products you are proficient in using:

+ Microsoft Word

+ Microsoft Excel

+ Microsoft Outlook

+ Microsoft PowerPoint

+ Microsoft Access

+ None of the above

11

Please list any professional certifications relevant to the Employee Relations Manager position. If you do not possess any certifications, indicate N/A.

12

Please describe your experience leading policy-driven organizational projects. If you do not have experience, indicate N/A.

13

Please describe your experience in analyzing, developing, and implementing new and existing policies and procedures. If you do not have experience, indicate N/A.

14

How many years of Labor Relations experience do you possess?

+ No experience

+ 1-3 years

+ 3-5 years

+ 5-7 years

+ More than 7 years

15

If yes to the previous question, please describe your experience in Labor Relations. If no experience, type N/A.

16

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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