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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Perform all tasks required to ensure accurate, timely and efficient operational services and processing of new applications, maintenance, and research/resolution for all payment inquiries received in Card Payments Operations. Provide outstanding client service to both internal and external clients while minimizing operational risk for the bank.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Process daily work queues, researching and resolving client inquiries related to payment inquiries or issues. Maintain and compile daily statistics.

2. Process new applications and perform non-monetary maintenance where required/requested on existing accounts.

3. Remain aware of system enhancements, rule changes, and process alterations for all vendors, processors, Government regulations and their impact on the work flow of the department.

4. Participate and assist with cross-training within the department and maintaining written procedures for work processes. Assist/participate in training new employees and training team on changes in processes.

5. Develop and maintain a working knowledge of all functions within the Card Payment Operations production area.

6. Sort, distribute and process incoming mail under dual control in a timely, efficient, and quality manner. Sort, prepare, scan, index, verify and process all documents received into Card Payment Operations. Research and clear exceptions within the image workflow process.

7. Perform appropriate quality control on scanned and keyed items.

8. Provide quality customer service to our clients, branches and other departments using established telephone and written communication guidelines and forms.

9. Able to perform all processes in the department and act as primary back up for all functions

10. Able to perform analysis on problems, track trends and issues and provide resolution or recommended solutions.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. 2 years of experience in Card Payments Operations Business Specialist ll position

3. Customer service experience

4. Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments

5. Demonstrated ability to read, comprehend and follow instructions

6. Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

8. Able and willing to work overtime during peak times.

Preferred Qualifications:

1. Associates Degree

2. 2 years of experience in Payments or customer service related industry or banking operations

3. Knowledge of all bankcard products and services, online banking, debit card/prepaid products, digital or electronic products services and products

4. General understanding of the other areas within banking operations

5. Demonstrated leadership qualities

6. Conceptual understanding of the imaging workflow, document view, First Data, Research Request System, Channel Link, Keymaster, ACAPS, BankPro, Client Central, New Account, Retail BankCard, Commercial BankCard, Constant Credit systems, Card Management, Online Banking, Money Transfer, Deposit Systems, Stored Value, Sprint, Genesys, other banking systems

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)