• Professional Development Associate

    UNC Health Care (Kinston, NC)


    Description

    Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

    Summary:

    The Professional Development Associate provides frontline support for the Staff Development and Organizational Development departments. This role manages learning systems, coordinates training logistics, supports educators and presenters, and ensures a customer-focused experience for employees, students, and external partners.

    Responsibilities:

    • Customer Service & First-Line Support

    o Serve as the first point of contact for Staff Development inquiries, delivering high-level customer service.

    o Provide guidance and technical assistance to staff, students, and external presenters.

    o Maintain a customer-focused and professional environment.

    • Learning Management System (LMS) Administration

    o Manage LMS functions, including course posting, registration, reporting, and transcript management.

    o Upload and maintain online courses within the LMS.

    o Research, troubleshoot, and resolve LMS functional issues.

    o Support Education Specialists with new employee access and login troubleshooting.

    • Education & Event Coordination

    o Maintain and distribute the educational calendar.

    o Coordinate educational sessions, including greeting participants, scheduling presenters, managing timing, and ensuring smooth delivery.

    o Provide classroom and meeting room setup, scheduling, and equipment support.

    o Post daily room assignments and ensure rooms are prepared, functional, and closed at program completion.

    o Assist with orientation materials, classroom resources, and educational updates.

    o Provide technical support for presenters and program delivery.

    • Operational & Administrative Support

    o Support daily operations of the Organizational Development department, including calendar management, supply inventory, application support, and multimedia promotion of programs.

    o Enter and track Service Now tickets for equipment and resource needs.

    o Maintain educational resources and equipment in good working order.

    o Handle transcript requests from the LMH School of Nursing and School of Radiology.

    o Assist with contract reviews, updates, and compliance-related student requirements.

    • Student & Workforce Development Support

    o Serve as initial point of contact for students, colleges, and job shadowing inquiries.

    o Maintain database of student regulatory requirements and communicate compliance needs to colleges.

    o Assist with student and workforce development activities and projects as directed by manager.

    • Additional Responsibilities

    o Participate in departmental projects and initiatives as assigned.

    o Support annual review processes and education updates in collaboration with Education Specialists.

    Other information:

    Required

    • Associate Degree preferred in communications, marketing, business, instructional design, healthcare administration, talent development. Each year of relevant experience may substitute for a year of education.

    • 1–3 years of experience in business administration/management, professional development, training, education, or program coordination.

    • Strong organizational and project management skills with keen attention to detail. Excellent written and verbal communication skills.

    • Proficiency with MS Office Suite;:Power Point, Excel, Outlook, Word required.

    • Experience with Learning Management Systems or virtual learning platforms preferred.

    • Ability to work independently and collaboratively in a fast-paced environment.

     

    Preferred Skills

     

    Experience with data collection and evaluation of training programs.

     

    Comfort with technology tools for virtual and hybrid learning.

    Job Details

    Legal Employer: Lenoir Health

     

    Entity: UNC Lenoir Health Care

     

    Organization Unit: Staff Develop / Libr

     

    Work Type: Full Time

     

    Standard Hours Per Week: 40.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Day Job

     

    Location of Job: LENOIR MEM

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.