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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Professional Development Associate provides frontline support for the Staff Development and Organizational Development departments. This role manages learning systems, coordinates training logistics, supports educators and presenters, and ensures a customer-focused experience for employees, students, and external partners.

Responsibilities:

• Customer Service & First-Line Support

o Serve as the first point of contact for Staff Development inquiries, delivering high-level customer service.

o Provide guidance and technical assistance to staff, students, and external presenters.

o Maintain a customer-focused and professional environment.

• Learning Management System (LMS) Administration

o Manage LMS functions, including course posting, registration, reporting, and transcript management.

o Upload and maintain online courses within the LMS.

o Research, troubleshoot, and resolve LMS functional issues.

o Support Education Specialists with new employee access and login troubleshooting.

• Education & Event Coordination

o Maintain and distribute the educational calendar.

o Coordinate educational sessions, including greeting participants, scheduling presenters, managing timing, and ensuring smooth delivery.

o Provide classroom and meeting room setup, scheduling, and equipment support.

o Post daily room assignments and ensure rooms are prepared, functional, and closed at program completion.

o Assist with orientation materials, classroom resources, and educational updates.

o Provide technical support for presenters and program delivery.

• Operational & Administrative Support

o Support daily operations of the Organizational Development department, including calendar management, supply inventory, application support, and multimedia promotion of programs.

o Enter and track Service Now tickets for equipment and resource needs.

o Maintain educational resources and equipment in good working order.

o Handle transcript requests from the LMH School of Nursing and School of Radiology.

o Assist with contract reviews, updates, and compliance-related student requirements.

• Student & Workforce Development Support

o Serve as initial point of contact for students, colleges, and job shadowing inquiries.

o Maintain database of student regulatory requirements and communicate compliance needs to colleges.

o Assist with student and workforce development activities and projects as directed by manager.

• Additional Responsibilities

o Participate in departmental projects and initiatives as assigned.

o Support annual review processes and education updates in collaboration with Education Specialists.

Other information:

Required

• Associate Degree preferred in communications, marketing, business, instructional design, healthcare administration, talent development. Each year of relevant experience may substitute for a year of education.

• 1–3 years of experience in business administration/management, professional development, training, education, or program coordination.

• Strong organizational and project management skills with keen attention to detail. Excellent written and verbal communication skills.

• Proficiency with MS Office Suite;:Power Point, Excel, Outlook, Word required.

• Experience with Learning Management Systems or virtual learning platforms preferred.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills

Experience with data collection and evaluation of training programs.

Comfort with technology tools for virtual and hybrid learning.

Job Details

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Staff Develop / Libr

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.