"Alerted.org

ABOUT THE ROLE

The Donor Services Representative - Data Enry & Fulfillment (Temporary) supports the Donor Services team during SAM’s Gift Membership Campaign. This role ensures timely and accurate entry of donor and member information in SAM’s CRM system (Tessitura) and provides exemplary customer service when resolving donor and member issues.

You’ll play a key role by:

+ Entering and maintaining accurate donor and member records, including merging duplicates, correcting data, and updating constituent information.

+ Pulling daily and ad-hoc membership sales reports.

+ Compiling, organizing, and verifying membership sales paperwork.

+ Contacting donors and members to resolve application or payment issues with professionalism and care.

+ Collaborating with SAM’s customer service center, Visitor Experience, and development staff to resolve donor/membership issues.

+ Assisting with printing, assembling, and mailing membership fulfillment materials and donor acknowledgements.

+ Supporting other Donor Services tasks as needed.

FLSA STATUS: Non-Exempt (Temporary)

REPORTS TO: Membership & SAM Fund Coordinator

COMPENSATION: $22.07 – $22.95 per hour, 20 hours per week

WORK SCHEDULE

This is a temporary, in-person role based at SAM Downtown. The position is typically scheduled to work 20 hours per week, Monday–Friday during business hours. Additional hours may occasionally be required based on departmental needs.

BENEFITS

Temporary and on-call employees are eligible to:

+ Accrue sick leave at a rate of 0.0385 per hour worked.

+ Access SAM’s onsite fitness facility.

+ Receive free museum admission.

ABOUT SAM

Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. We aim to create a welcoming community where people find inspiration and discover our common humanity through exceptional art and engaging programs.

As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.

WE ARE LOOKING FOR

A detail-oriented, organized professional who enjoys database management and customer service. You’ll bring:

Required Qualifications

+ High school diploma or equivalent.

+ At least 1 year of data entry and customer service experience.

+ Close attention to detail with both alpha and numeric data.

+ Ability to maintain confidentiality of sensitive information.

+ Professional verbal and written communication skills with ability to tailor messaging for different audiences.

+ Strong organizational and time management skills with the ability to meet deadlines.

+ Ability to work independently and as part of a team.

+ Proficiency in Microsoft Office Suite, Zoom, Asana, Slack, and internet-based research.

+ Ability to learn Tessitura (SAM’s CRM system).

+ Ability to pass and maintain a security background check.

Preferred Qualifications

+ Experience in the nonprofit sector, preferably arts & culture.

+ Experience working in Tessitura or other CRM/database systems.

+ Proficiency in Tessitura v16.

WORK CONDITIONS

Exposure: Primarily indoors in a climate-controlled environment with moderate background noise.

Stationary Work: About 80% of time is spent at a desk; 20% moving within work areas. May require extended standing during projects.

Communication: Clear and effective verbal/written communication in English with colleagues, donors, and the public is required.

Office Work: Regular use of computers, phones, and office equipment required.

ACCOMMODATION

If you need assistance applying for a role due to a disability or additional need, please let us know at [email protected]

The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact [email protected]

------------------------------------------------

Celebrating difference. At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it’s ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.

SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at [email protected]. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact [email protected]. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.

We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn’t feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.

Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.

Want to learn more? If you haven't already, check out our Careers page for more on working at SAM.

Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!

Powered by JazzHR