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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Position Overview

Provide prompt and courteous food and beverage service to all restaurant or banquet guests, encouraging them to return again and creating extraordinary banquet experiences. You'll serve food and beverages at banquet functions in a timely manner and in an environment of teamwork. You’ll act as an advocate for the hotel/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Essential Duties and Responsibilities

+ **Meet and Greet.** Make initial contact with the group contact or the host. Review the function details and relay any changes to appropriate departments.

+ Have excellent working knowledge of all restaurant menus, beverages, and wine lists.

+ Communicate clearly with the group contact/host throughout the event.

+ Thoroughly review banquet event orders (BEO) and all details of the event.

+ Set food and beverage buffets and tables as specified on BEOs.

+ Serve food and beverages to the tables or on a buffet, and clear buffets and tables.

+ Respond to last-minute changes or special requests that may occur during the event.

+ Work effectively with the kitchen staff and banquet team to ensure that events are successful.

+ Perform sidework, including setting up and breaking down various food and beverage stations.

+ Gather products, set up, and serve beverages as needed for bars and beverage stations.

+ Post checks and ring in orders.

+ Communicate with support staff and management.

Specific Experience We're Seeking

+ 1 year of experience in a similar or supportive role is preferred.

+ Food Handler and Alcohol Awareness Certification(s), if applicable.

+ Ability to prioritize multiple tasks in a dynamic environment.

+ Ability to learn, retain, and present product, menu, and allergy information to guests.

+ Knowledge of or ability to learn the restaurant point-of-sale system.

+ Passion for creating and personalizing guest experiences.

+ Flexible schedule, able to work evenings, weekends, and holidays when needed.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience:** 1 year of experience in a similar or supportive role is preferred.

**Language Skills:** Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

**Physical Demands:** While performing the duties of this job, the employee is constantly required to balance, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), stand, walk, see, hear, speak, and use memory recall. The employee is occasionally required to climb stairs, collate/file, dial, and write. The employee is minimally required to climb ladders, use a keyboard, and sit. The employee is frequently required to lift and/or move 10-25 lbs.

**Mental Demands:** While performing the duties of this job, the employee is constantly required to produce detailed work, verbally communicate, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math, measurement, and reasoning skills, and use written communication. The employee is occasionally required to give presentations.

**Work Environment:** While performing the duties of this job, the employee may be continuously exposed to odors, fumes, and noise. The employee will continuously use the restaurant point-of-sale system, and a computer or computerized equipment, printer, and fax may be required depending on the position. The employee may be moderately exposed to heat, dampness, oil, grease, and vibrations/shaking.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.