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Senior Operations Manager KP TS/SCI with Poli REQUIRED

**Category:** Project Management

**Main location:** United States, Virginia, Arlington

**Position ID:** J0925-0733

**Employment Type:** Full Time

Position Description:

CGI Federal has an exciting opportunity for an Operations Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The Operations Manager oversees the day-to-day operations of an organization's IT department, ensuring efficient and reliable IT services. This role involves managing IT staff, implementing and maintaining IT systems, managing budgets, and ensuring compliance with policies and regulations.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.

This position is located in our Arlington, VA office.

Your future duties and responsibilities:

The Operations Manager will serve as the leader responsible for the execution of Task 2 – Systems Interoperability, Test, Operations, Maintenance, and Sustainment Support, (System Sustainment and Maintenance Support) and (On-Site Technical and Administrative Support). Reporting directly to the Program Manager, The Operations Manager will:

1. Lead all sustainment, maintenance, interoperability, and operational support activities to ensure consistent, reliable, and secure mission performance of the MARS enterprise.

2. Oversee delivery, analysis, and monitoring of real-time operations data, ensuring accurate reporting through the Operations Dashboard and providing actionable insight to DIA leadership, Task 3 teams, and external stakeholders.

3. Direct and coordinate Tier 0 through Tier 3 support, ensuring seamless escalation management, efficient ticket resolution, and compliance with DoD/IC mission requirements.

4. Ensure implementation of upgrades, patches, troubleshooting, and systems assurance in accordance with DIA and DoD/IC security compliance standards.

5. Provide oversight for system interoperability testing, readiness reporting, and operational demonstration activities.

6. Coordinate closely with Task 3 key personnel (Requirements Management, SE&I, Application/Security Engineering, Functional/User Testing) to ensure unified operations and sustainment integrated with system engineering and modernization initiatives.

7. Serve as the principal interface with DIA operations teams, government stakeholders, and vendor partners to ensure collaboration, accountability, and mission-focused outcomes.

8. Drive efficiency and resilience by leveraging ITIL-aligned service management practices, automation, and performance monitoring to proactively mitigate risk, reduce downtime, and improve operational efficiency.

9. Maintain compliance with all government-mandated processes, procedures, and reporting requirements while seeking opportunities to reduce cost and enhance serv

Required qualifications to be successful in this role:

• Active TS/SCI with CI Polygraph security clearance.

• Bachelor’s degree in Information Technology, Engineering, Cybersecurity, or a related field – or equivalent work experience.

• ITIL Intermediate Service Operations certification.

• CISSP certification for information assurance and cybersecurity alignment.

• ಊ+ years of progressive experience leading operations, sustainment, and mission support in DoD or Intelligence Community environments.

• Proven experience managing Tier 0–3 IT service delivery in a 24x7x365 mission-critical environment.

• Demonstrated leadership in coordinating with government stakeholders, contractors, and vendors on enterprise sustainment and support programs.

• Strong knowledge of DoD/IC compliance frameworks, systems interoperability, and operations readiness reporting.

• Experience with ServiceNow or equivalent ITSM platforms for ticketing, escalation, and operations dashboards.

Desired qualifications/non-essential skills required:

• Military or Intelligence Community operational leadership background with direct experience managing joint, multi-agency, or coalition operations support environments.

• Demonstrated ability to lead large cross-functional teams, implement automation and observability practices, and proactively identify and mitigate operational risks.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $99,200.00 - $214,800.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well-being programs

\#CGIFederalJob

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Skills:

+ Intelligence

+ Leadership

+ ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.