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Customer Success Specialist

Job Description

We are seeking a proactive and relationship-driven Customer Success Specialist to join our team in Norwalk, CT. In this hybrid role, you will serve as a trusted advisor to a portfolio of mid-to-large-sized clients, ensuring they achieve their business goals through our solutions. You will play a key role in driving customer satisfaction, retention, and long-term value.

Responsibilities

+ Manage a portfolio of strategic accounts, acting as the primary point of contact for all post-sale activities.

+ Execute a structured customer success playbook, including Quarterly Business Reviews (QBRs), performance tracking, and proactive engagement strategies.

+ Collaborate cross-functionally with internal teams to ensure seamless delivery of services and solutions.

+ Oversee and manage professional services contracts, ensuring alignment with client expectations and business outcomes.

+ Build and nurture strong, long-term relationships with stakeholders at all levels within client organizations.

+ Identify opportunities for account growth and expansion through upselling and cross-selling initiatives.

Essential Skills

+ 3–5 years of experience in a Customer Success, Account Management, or Client Services role.

+ Demonstrated ability to manage complex accounts and deliver measurable results.

+ Strong interpersonal and communication skills, with a knack for building trust and rapport.

+ Comfortable presenting to clients and leading strategic conversations.

+ A reasonable level of technical acumen; ability to understand and communicate technical concepts effectively.

Additional Skills & Qualifications

+ Industry experience in equipment, rental, or contractor services is a strong plus.

+ Bachelor's degree.

Work Environment

This role is based in a newly renovated office in Norwalk, CT, with a hybrid work schedule of 3 days in-office and 2 days remote. You will be part of a collaborative, customer-focused team that values innovation, accountability, and continuous improvement.

Job Type & Location

This is a Permanent position based out of Norwalk, Connecticut.

Pay and Benefits

The pay range for this position is $100000.00 - $120000.00/yr.

You’ll be part of a collaborative, customer-focused team that values innovation, accountability, and continuous improvement. If you’re passionate about helping clients succeed and thrive in a dynamic environment, we’d love to hear from you.

Workplace Type

This is a hybrid position in Norwalk,CT.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.