• Service Desk Technician

    Insight Global (Shaker Heights, OH)


    Job Description

    We’re seeking a jack-of-all-trades Service Desk Technician who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.

     

    30-32/hr

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, macOS, mobile devices).

     

    Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed.

     

    Versatility: A true jack-of-all-trades—comfortable switching between tasks, tools, and technologies.

     

    Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users.

     

    Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence.

     

    Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently.

     

    Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference.

     

    Team Collaboration: Works well with others, shares knowledge, and supports team goals.