• Director of Digital Workplace Services

    Insight Global (Fort Lauderdale, FL)


    Job Description

    Role Overview

    The Director of Digital Workplace Services for End User Computing and Service Desk leads the strategy and execution of digital workplace technologies. This role ensures employees have access to secure, reliable, and innovative tools, while overseeing global service desk operations and driving continuous improvement.

    Day-to-Day Responsibilities

    • Lead EUC strategy, including device management, security, and modernization

    • Oversee service desk operations, performance metrics, and support channels

    • Collaborate with HR, Facilities, and Cybersecurity teams to enhance user experience

    • Manage vendor contracts, procurement, and technology budgets

    • Drive innovation and continuous improvement through feedback and analytics

    • Ensure compliance with data protection and IT governance standards

     

    Communicate with senior leadership and represent IT in cross-functional initiatives

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must-Haves

    • 10+ years in IT operations, with 5+ years in EUC or service desk leadership

    • Proven success in digital workplace transformation initiatives

    • Expertise in:

    • ITIL frameworks

    • Device lifecycle management

    • Endpoint security and compliance

    • Cloud productivity platforms (e.g., Microsoft 365, Google Workspace)

    • Strong communication and stakeholder engagement skills

    Experience managing budgets and vendor relationships Plusses

    • Master’s degree in IT, Computer Science, or Business

    • Experience with:

    • Virtual desktop infrastructure (VDI)

    • Unified communications platforms

    • AI-driven service desk tools

    • Accessibility and inclusive technology design

    • Background in global or multi-site environments

     

    Familiarity with change management and user adoption strategies