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Job Title: Lost & Found Coordinator

Pay Grade: 4

Salary: $45,792

Department: Operations

Reports to: Lost & Found Supervisor

FLSA Status: Non-Exempt

Position Summary:

The Lost & Found Coordinator aids customers who have lost items within the Central Passenger Terminal Complex. The Lost & Found Coordinator will handle in-person and telephone inquiries regarding lost items. The position accepts found items from multiple sources, utilizes a tracking system to locate items and connects the items to the appropriate passenger. In addition, provides administrative support to the Team as needed.

Responsibilities:

• Answer incoming telephone calls from customers regarding their lost items.

• Perform self-monitoring of passenger calls to ensure you are providing the highest level of world class customer support.

• Catalog all items into a tracking database.

• Place cataloged items in the proper location within the Lost & Found Department.

• Accurately match items with claims filed by passengers.

• Arrange distribution of found items by shipping or in-person return of items to passenger.

• Complete administrative functions required to ensure proper accounting and record keeping for monthly parking permits.

• Performs other duties as assigned. Identifies quality issues and performs root cause analysis to determine deficiencies and non-compliance.

This position is subject to shift work. Scheduled hours will be centered around second shift, Monday through Friday, from 2:00 PM to 10:30 PM. Shift assignments are determined through a bidding process that occurs every six months and are subject to change based on operational needs.

Qualifications and Requirements:

• High School Diploma: A high school graduate or any equivalent combination of training, education or experience which provides the necessary knowledge, ability and skills needed to perform the job functions.

• Two (2) years of customer Service experience.

• Previous experience in a call center or dispatch environment preferred.

• Working knowledge of Microsoft Office.

• Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

• Able to lift up to 50 lbs.

• Ability to use all 5 senses (taste, smell, see, hear, touch) and bend, kneel, crouch, stand walk and sit.

• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.

Success Characteristics:

• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.

• Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers.

• Works well under pressure and able to operate in a multi-tasking environment.

• Displays courtesy and consistently professional customer service when dealing with problematic guests and difficult situations.

• Well organized and detail oriented.

• Exhibits sound and accurate judgment.

• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.