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Collision Shop Auto Body Estimator

Summary

**Title:** Collision Shop Auto Body Estimator

**ID:** 959

Description

Do you enjoy assessing customer needs and have the ability to understand the difficulty of their situation? Then this job may be for you!

We are looking for a** **Collision Shop Auto Body Estimator (experienced or willing to learn)** **to join the team!

+ **Schedule** : Full-Time Monday - Friday, 7:30am to 5pm

+ **Compensation: $40,000 - $70,000** based upon experience

What does an Estimator do?

+ **Excellent customer service is a top priority** ; it's our job to turn that customer's difficult situation around.

+ Work with customers to **complete an accurate estimate** according to appropriate Insurance Company guidelines.

+ **Follow the job through the entire process** from initial greeting, handling all insurance communications, overseeing parts ordering, keeping the customer updated, maintaining quality control, to final delivery.

+ Identify repair work needed by working with customers and technicians to address hidden damage etc

+ Compute repair cost, generate itemized repair order and explain the estimate to the customer.

+ Keep customer informed and updated throughout the repairs.

+ Maintain Customer Satisfaction score at or above designated standards.

_You Must..._

+ **Have experience** **OR** **be eager and willing to learn with a drive for a career path in the auto industry!**

+ **Having a NYS Independent Appraisers License** **_and being familiar with the various insurance guidelines is a plus but not required!_**

+ Have a high work ethic and positive attitude, be organized and detail oriented

+ Have excellent communication and customer service skills

+ Be at least 18 years old, eligible to work in the US, able to pass a drug screen and have a valid driver's license with an acceptable driving record

Why would you want to join Team Hoselton?

+ We use the ROME Body Shop management system, the best system in the industry with CCC Estimating System!

+ Newer paint booths, frame machines, mobile spot welders, all new HID lighting and more!

+ Multiple styles of lifts for different types of repairs

+ We have the largest parts area around which gives techs quick access to parts and keeps the shop clear of clutter!

Why Hoselton Auto Mall? We offer......

+ We have a great team and are growing!

+ A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!

+ **Generous Paid Time Off & Holidays!**

+ Medical insurance as low as **$11/week, dental as low as $4/week and vision as low as $1/week**

+ **$500** employer sponsored FSA benefit card

+ 401(k) retirement plan (with **profit sharing & employer match** )

+ Group Life & Disability Insurances

+ **FREE Tickets to Amerks, Red Wings & CMAC!**

+ **Discounts on CARS, Parts, Service!**

+ **See our "Welcome to Our Family" video here:** **https://www.youtube.com/watch?v=UpOWIYqaAGE**

POSITION SUMMARY

A Collision Center Advisor/Estimator is responsible for properly and effectively estimating a vehicles primary and secondary damage to provide an accurate estimate of repairs.

DUTIES** **AND** **RESPONSIBILITIES

The Collision Center Advisor/Estimator is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

+ Estimate collision vehicles for repair

+ Manage repair jobs from start to finish

+ Work with Technicians to write accurate estimate supplements

+ Greeting customers upon arrival

+ Incoming and outgoing telephone calls

+ Email correspondence

+ Booking and closing repair orders

+ Cash-out customers

+ Writing purchase orders

+ Matching insurance estimates to our CCC One estimating system

+ Learn Rome Management computer system

+ Learn Dealer operating computer system

+ Perform other duties and responsibilities as needed

EXPECTATIONS

+ Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers

+ Adhere to Company Policies and Procedures, including the dress code and safety standards

+ Perform duties as workload necessitates

+ Maintain a positive and respectful attitude

+ Communicate regularly with supervisor about department issues verbally and/or in written form

+ Demonstrate flexible and efficient time management and ability to prioritize workload

+ Consistently report to work on time prepared to perform duties of the position

+ Strive for harmony and teamwork within the department and between other departments

+ Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions

+ Listen actively to understand others completely

+ General housekeeping – maintaining a clean and efficient work area free of debris and clutter

REQUIRED COMPETENCIES

+ Detail-oriented, dependable, and willing to learn in a fast-paced environment

+ Automotive related experience is helpful

+ Ability to multi-task and prioritize workload

+ High motivation, work ethic, and enthusiasm

+ Professional appearance and attitude

+ Must possess excellent verbal and written communication skills

+ Some computer knowledge and/or experience

+ Must be at least 18 years of age and eligible to work in the U.S.

+ Must be able to pass a drug test

+ Acceptable driving record and valid NYS driver’s license

+ Estimator’s license is a plus

+ Previous automotive service writing and/or mechanic experience beneficial

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ Stand, walk, sit

+ Climb, balance, stoop, kneel, crouch

+ Lift and move up to 75 pounds

+ Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus

+ Use physical and manual dexterity

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

+ Moderate noise and vibration

+ Moderate exposure to fumes (e.g., exhaust fumes and paint)

+ Moderate dust

+ Extreme exposure to moving mechanical parts and vehicles

+ Moderate heat and/or cold

+ Other hazardous and non-hazardous materials

+ Use computers and office equipment as part of their daily functions

WORK SCHEDULE

Full-time employees are regularly scheduled for 40 hours within the confines of our operating hours. Part-time employees are regularly scheduled for anything less than 40 hours. Overtime as needed and approved by the manager. All employees are required to take meal breaks in accordance with New York state law.

Don't wait...** **click** **_Apply Now_** **or call Human Resources at 585-586-7373!

_Hoselton Auto Mall is an equal opportunity employer._