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Associate Director of Student Outreach and Support
- Syracuse University (Syracuse, NY)
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The Associate Director of Student Outreach and Support (SOS) provides strategic leadership in non-clinical case management for all actively enrolled students experiencing significant academic disruption due to mental health, behavioral, or personal challenges. This role manages complex student cases, supervises case management staff, and ensures students are connected to appropriate resources and care.
The Associate Director plays a key leadership role within SOS, offering training, coaching, and consultation to team members, and managing office processes and protocols. This position also serves as one of two primary departmental contacts in the Director's absence, particularly for student concerns and consultations. Additionally, the Associate Director participates in the on-call rotation to support students in crisis and coordinates with campus partners to ensure timely and effective resource deployment.
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