• Product Application Manager

    Signet Jewelers (Charlotte, NC)


    We have many opportunities available on our other career site pages. Click here (https://www.signetjewelers.com/careers/) to link to our careers page!

     

    At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

     

    Do YOU have what it takes to be a Diamonds Direct RHINO??

     

    The Product Application Manager is responsible for the overall ownership, performance, and continuous improvement of one or more key business applications (e.g., ERP, CRM, POS, E-Commerce). This role serves as the liaison between business stakeholders and IT, ensuring that applications meet user needs, support business goals, and remain technically sound. The ideal candidate is both business-savvy and technically competent, with strong project management and analytical skills.

    Key Responsibilities:

    Application Ownership

     

    + Serve as the primary point of contact for assigned applications throughout their lifecycle.

    + Maintain application roadmaps and ensure alignment with business priorities and IT strategy.

    + Oversee upgrades, patches, and releases to ensure system stability and functionality.

     

    Business Engagement & Requirements Gathering

     

    + Partner with functional teams to understand needs, document requirements, and recommend improvements.

    + Translate business needs into functional specifications and work with technical teams for implementation.

     

    Enhancement & Support Oversight

     

    + Manage the backlog of application enhancement requests and prioritize based on business impact.

    + Coordinate with support teams to ensure timely resolution of incidents and service requests.

     

    Process Optimization

     

    + Identify opportunities for automation and workflow improvements within applications.

    + Ensure application configurations and customizations adhere to best practices and are well-documented.

     

    Project Management

     

    + Lead small to mid-sized application-related projects including testing, training, and deployment.

    + Collaborate with internal teams and external vendors to deliver high-quality solutions on time and within budget.

     

    Training & Change Management

     

    + Support end-user training, adoption, and communication during rollouts and changes.

    + Ensure documentation and support materials are current and accessible.

    Qualifications:

    + Bachelor’s degree in Information Systems, Business, or related field.

    + 5+ years of experience managing enterprise applications (e.g., ERP, POS, CRM, or E-Commerce platforms).

    + Strong understanding of business processes and workflows in areas like operations, sales, or finance.

    + Experience with software configuration, testing, and change management.

    + Familiarity with Agile or hybrid project methodologies.

    + Excellent communication, stakeholder management, and problem-solving skills.

    + Experience in retail is a plus.

     

    Don't forget, w e have many opportunities available on our other career site pages. Click here (https://www.signetjewelers.com/careers/) to link to our careers page!