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Order Fulfillment Rep II

Location:

Charleston, WV, US, 25314

Requisition ID: 18088

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Overview

Brightstar is seeking a customer-focused and detail-oriented **Order Fulfillment Representative II** to support daily call operations and ensure optimal inventory levels of Instant Lottery Tickets across a designated territory or state. In this role, you’ll build strong relationships with retailers, promote new products, and help drive sales by delivering exceptional service and support.

You’ll play a key role in helping retailers manage their inventory efficiently, contributing directly to site sales goals and customer satisfaction.

Responsibilities

+ Manage a daily call file, contacting lottery retailers bi-weekly to promote new products, place orders, and provide outstanding customer service.

+ Maintain accurate digital records of customer interactions and business transactions.

+ Respond to inbound calls while managing outbound call responsibilities.

+ Serve as a liaison between Brightstar field sales staff and retailers, offering feedback and support.

+ Develop a strong understanding of the current mix of available instant ticket games.

+ Review and process incoming ticket orders from both sales representatives and retailers.

+ Monitor sales levels to better support assigned retailers and optimize inventory.

+ Provide support for key accounts and coordinate ownership changes as needed.

+ Share information on upcoming promotions and contests with retailers.

+ Educate retailers on instant ticket policies and procedures.

+ Troubleshoot and resolve issues related to incorrect ticket shipments.

+ Perform additional duties and special projects as assigned.

Qualifications

+ High school diploma required; associate’s degree preferred.

+ 2+ years of experience in customer service or phone sales.

+ Proficiency in Microsoft Office applications.

+ Professional phone etiquette and strong communication skills.

+ Ability to multitask, stay organized, and deliver excellent customer service.

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

\#LI-RQ

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $31,096 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.