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Job Description

Insight Global is looking for an Infrastructure Engineer for a six-month contract-to-hire opportunity that will sit 100% onsite in Bloomington, IN. This Engineer will be responsible for providing technical support and maintenance for IT systems/hardware and supporting infrastructure used within a laboratory environment. They will be working closely with Laboratory teams to troubleshoot issues, implement new technologies, and maintain system security/integrity. This IT Analyst will be 'on-call' 24/7 in a weekly rotation with other members of team (after conversion to FTE). They will also be handling escalations from Tier-1 and Tier-2 representatives (both onshore and offshore).

Other Responsibilities Include:

• Respond to on-call support requests and participate in after-hours support as needed.

• Ensure timely communication with stakeholders regarding system status, issues, and resolutions.

• Execute short- and long-term work plans, supporting delegation of work.

• Ensure adherence to the organization’s security policies and procedures.

• Collaborate with external vendors, service providers to ensure the delivery of quality IT services and support.

• Interact regularly with internal customers to understand their business and to anticipate needed IT solutions.

• Participate in the research, analysis, selection, architecture and implementation of new tools, technologies and/or services.

• Provide training for Laboratory staff on best practices related to IT processes and procedures.

• Ensure data security and confidentiality by implementing IT security protocols, including access controls, backup strategies, and system monitoring.

• Support Laboratory change management processes and procedures in alignment with global change processes

• Provide key expertise and leadership in the areas of servers, operating systems, virtual servers, storage, cloud servers, network, security, low voltage wiring, desktop OS, desktop hardware, printers, scan guns, label printers, and IT security in the support of plant and Laboratory objectives.

• Assist with the management and support of laboratory databases, ensuring data integrity and proper backup procedures.

Monitor, manage, and resolve ServiceNow tickets, including incidents and service requests, ensuring timely resolution and adherence to service-level agreements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

4+ years of IT infrastructure experience (Windows tech stack)

Change Management / Incident Management experience

Experience in a Regulatory Environment/Industry (ex. 21 CFR Part 11)

Ability to work on-call 24x7 (weekly rotation; after conversion to FTE)

Excellent communication skills; ability to work independently LIMS experience (Laboratory Information Management Systems)

ServiceNow ticketing experience

Technical Certifications (COMPTIA, Cisco, Citrix, Microsoft, VMWare)

Bachelor's Degree in Computer Science, Information Systems, or similar

Life Sciences industry experience (Laboratory Environment)