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As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Patient care is our top priority at Lakeshore Bone and Joint Institute, and our medical secretaries play a key role in providing quality, compassionate patient care. A high level of emotional intelligence and ability to thrive in a busy environment is essential in this role. The medical secretary will work for a specific doctor(s) to answer phone calls and schedule patient appointments. They make work in tandem with a physician assistant, nurse, medical assistant, and other ancillary staff.

Essential Functions:

+ Must understand how to use phone system to answer and direct calls as needed in a timely manner and maintain digital literacy essential to job functions and patient care

+ Register new patients and verify all demographic and insurance information for returning patients

+ Verify insurance eligibility for all patients one day prior to scheduled appointments

+ Triage patient concerns and forward to the appropriate parties

+ Schedule appointments, move appointments, and update clinic schedules as needed

+ Maintains working knowledge of LBJI department functions and communicates with other departments as needed

+ Performs all clerical duties – including disability paperwork and attorney scheduling – in a timely manner (within five business days)

+ Schedule internal and outside physician referrals in timely manner, complete order when finished

+ Document refill requests, patient concerns, voicemails, and other essential communications in patient charts

+ Other duties as assigned

Environmental/Working Conditions:

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. It is possible work may involve interaction with injured or sick patients.

Skills & Abilities:

+ Integrity and accountability

+ Responsible decision making

+ Adaptive and flexible

+ Teamwork

+ Ability to analyze situations and develop solutions

+ Ethical reasoning and decision-making

+ Strong attention to detail

+ Time management, prioritization, and sense of urgency

+ Excellent verbal and written communication skills

+ Maintain patient confidentiality

+ HIPAA compliance

+ Professionalism and work ethic

Education: High school diploma or the equivalent

Experience: Minimum of 1-year medical practice and/or orthopedic clinic experience. Healthcare related background including medical terminology.; experienced in common office hardware and software including MS Office and outlook.