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Sr. Director, Operations

Requisition ID:

71118

Date:

Sep 5, 2025

Location:

Jersey Shore, Pennsylvania, US

Department:

Operations

Description:

This is an onsite position requiring the employee to be onsite 5 days per week.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Director of Operations has primary responsibility to build and develop operations organizations, processes, and procedures to support the Organization’s strategic direction. Plans and directs all aspects for the facility ensuring conformance with quality standards and support of new business opportunities. Ensures all operation's projects, initiatives and processes are in conformance with established policies and objectives meeting financial, quality, customer and employee objectives. Demonstrates strong leadership and communication skills.

Essential Duties and Responsibilities

+ Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible.

+ Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements.

+ Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing.

+ Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities.

+ Builds, develops and manages operations leadership changes in manufacturing and operations through out the facility. Establish operations initiatives for continuous improvement

+ Consistently enforces all site policies, practices, procedures and guidelines.

+ Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities.

+ Performs other duties as assigned based on business needs.

+ Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.

+ Exhibits regular, reliable, punctual and predictable attendance.

Preferred Knowledge, Skills and Abilities

+ Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 200+ employees to achieve on-time, on-budget results.

+ Prior manufacturing experience in a pharmaceutical industrial setting.

+ Knowledge of glass, elastomers, medical devices, and direct management experience preferred

+ Proven leadership and production management experience.

+ Understanding and experience applying Six Sigma Lean Manufacturing principles.

+ Possess excellent negotiation and conflict resolution skills.

+ Effective problem solving and interpersonal skills.

+ Ability to establish and maintain good working relationships with all levels in the organization.

+ Proficient in computer use including Microsoft Office.

+ Excellent written and verbal communication skills with all levels of employees.

Education

+ Bachelor's Degree in Engineering, Science or Business required

+ Master's Degree MBA preferred

Work Experience

+ Minimum 12 years of related work experience preferably in the pharmaceutical industry

\#LI-CT1 #LI-CM1

License and Certifications

+ Manufacturing\Lean Six Sigma Certification preferred

Travel Requirements

30%: Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.