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How you'll help us Keep Climbing (overview & key responsibilities)

The **Airport Customer Service (ACS)** **Above and Below Wing Ambassador** intern is a

position that aims to help Delta Air Lines achieve its divisional goals and

contribute to its overall success. The intern assigned to this position will

have individual duties to complete but will also be expected to work on a

larger project that will be presented to Leadership at the end of the semester.

This intern position will be located** **Delta Air Lines,JFK Airport Terminal 4, New York 11430, United States

Program Starts are Winter andSpring:

+ **Winter: October - December**

+ **Spring: January – April**

*Candidates must be available tostart in either cohort for consideration upon the selection process.

As part of the Customer Experience business unit, Airport

Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from

welcoming them at the ticketing counter to providing a clean and enjoyable

airport experience to ensure on-time bag arrival when they land at their

destination. ACS and Cargo support over 22,000 of the best airport operations

professionals in the industry across 300 destinations, 52 countries, and six

continents.

Students joining the Internship Program with Airport

Customer Service (ACS) will work with our Field Support Team, supporting

functions that consist of Aviation Management, Strategy, and Operations.

All participants are trained in Ramp Control and Deicing

Procedures. You will be assigned

an area each day via a supervisor.

Participants are moved to additional locations if necessary, depending

on business need: **Deicing:**

+ pre-planning and monitoring ofaircraft deicing/anti-icing procedures and operation

+ Acts as the primary point of contactfor the coordination on all aircraft deicing/anti-icing services in the station

+ Maintains the daily roster ofestimated flight interruptions and deicing vehicles required to support thedeicing operation

+ Communicatesthe appropriate remote deicing locations to all ramp controllers

+ Coordinates aircraft locations viadeicing platform (Icelink) to pad commanders

Ramp Control: Ramp Controller is responsible for movement ofall operating aircraft (under their own power or tow) in the designated Deltacontrolled ground movement areas (i.e., apron, ramp, hangar, etc.).

+ Primary contact between the FAA, ATC,Airport Authority, Terminal Operator and Delta in the coordination of aircraftmovement

+ Gives pushback authorization and taxiclearance for departing flights.

+ Communicates effectively with GateKeeper, MTC, Move Team, FAA Liaison, Metering Coordinators, and terminal 4operator (IAT) to provide efficient movement and adjust to any changes.

+ Maintain situational awareness andimmediately interject additional communications when potential trafficconflicts are anticipated or arise that may cause incident or potentialaccident.

+ Communicate pertinent informationfrom the crew to respective areas only when it impedes traffic management oraircraft has an emergency. All other times instruct pilots to utilizeOperations Frequencies.

+ PertinentInfo included but not limited to: Ground equipment blocking gate, A/C waitingfor parkers, FOD on the ramp, medical emergencies, mechanical problems.

What you need to succeed (minimum qualifications)

+ Must be currently enrolled in anaccredited college, university, or institution during the duration of theinternship program day of interview with you

+ Ability to handle simultaneoussituations and adapt to a fast-paced, changing environment

+ Solid interpersonal skills with a focuson teamwork and strong verbal communication skills

+ Must follow Delta’s public contactemployee appearance standards

+ Must be legally authorized to work inthe United States for any employer without sponsorship or future sponsorshipfor full/part time position

+ Work any shift including earlymorning, nights, weekends and holidays

What will give you a competitive edge (preferred qualifications)

+ Abilityto tackle multiple projects at once, adhering to different timelines andworking with many partners to ensure alignment and consistency within eachproject

+ Desireto learn leadership techniques and best practices in problem-solving andconflict resolution to enable innovation and progress on difficult-to-solvechallenges

+ **Air Traffic Control or Commercial Aviation Major**

PROGRAM OUTLINE

Transportation

·

Transportation

will need to be provided by students in order a have a timely arrival and

departure of shift

Program Starts are Winter andSpring:

+ **Winter: October - December**

+ **Spring: January – April**

*Candidates must be available tostart in either cohort for consideration upon the selection process.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

The selected candidate will fulfill the following Internship rotation(s) based in New York City (JFK) while maintaining enrollment at your university:

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Pay Range: $22.56-$22.56 per hour

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here