"Alerted.org

Collections Associate

We're looking for a skilled **Collections Associate** to join our team.

The primary purpose of the position is as a **Collections Associate** , you will play a crucial role in managing and resolving delinquent accounts receivable balances. Your responsibilities will include conducting research, providing supporting documentation, and advising management on potential risks. You will collaborate with various departments to achieve defined receivable goals and support working capital improvements.

**Pay:** $28/HR (21.66/HR)

**Shift:** HYBRID - M-F: 8 AM - 5 PM

_*_ **_Important Schedule Note:_** _Onsite: Tues/Weds/Thurs - Remote: Mon/Fri_

**Location:** HYBRID - Solon, OH

Primary Duties and Responsibilities:

+ Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items.

+ Gather and send customer-required documentation to assist in collection.

+ Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities.

+ Reconcile account balance and open items with the customer.

+ Conduct collection activities based on Market Collection Strategy.

+ Identify customer change in trend and related risks, and communicate to credit management and sales.

+ Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt.

+ Receive and action on incoming collection concerns from customers and internal stakeholders.

+ Record result of communication with the customer and other internal collaborators.

+ Gather and provide necessary documents to support third party collections and bankruptcies.

+ Participate in continuous improvement activities using Nestlé Continuous Excellence methodology.

+ Assist with the preparation of required reports for management.

Qualifications:

+ Bachelor’s degree strongly preferred; ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.

+ Availability / flexibility to work different shifts based on customer geography/time zone.

+ One or more years of commercial customer service or collection experience preferred

+ SAP accounts receivable system experience preferred.

+ Experience in the CPG industry preferred.

Required Skills/Experience:

+ Excellent written and verbal communication skills.

+ Excellent analytical aptitude with a proven ability to analyze/interpret data.

+ Well-organized, methodical thinker with excellent decision-making skills.

+ Strong and creative problem-solving skills.

+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).

+ Capable working in a fast paced environment and handling multiple priorities.

+ Can work independently with minimal supervision.

+ Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders.

+ Results-driven/Strong attention to detail.

This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Solon, OH apply today!

**Pay Details:** $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.