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Supervisor, Patient Access - Patient Support…
- Queen's Health System (Honolulu, HI)
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RESPONSIBILITIES
I. JOB SUMMARY/RESPONSIBILITIES:
• Supervises the day-to-day operations, and coordination and integration of services, programs and activities of assigned areas, including but not limited to scheduling, pre-registration, insurance verification, authorization and billing within the Queen’s Patient Support Center.
• Optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance.
• Ensures operations and functions are in compliance with regulatory requirements and the policies and procedures of the Medical Center.
• May manage/oversee other areas in the absence of the Manager as assigned.
II. TYPICAL PHYSICAL DEMANDS:
• Essential: finger dexterity, seeing, hearing, speaking.
• Continuous: sitting, static gripping of an object for prolonged periods.
• Frequent: walking.
• Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object.
• Operates computer, calculator, telephone, fax and printer.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• Associate’s degree in business, accounting or related field; or two (2) years experience in a healthcare contact center, patient access, physician office or outpatient surgical center may be substituted for the education requirement.
B. EXPERIENCE:
• In addition to the education requirement, three (3) years experience in patient scheduling, registration or billing in a healthcare setting; or two (2) years experience patient scheduling, registration or billing in a healthcare setting with a Bachelor’s degree in business administration, finance, accounting or healthcare administration.
• One (1) year supervisory/leadership experience.
• Experience with medical terminology, medical insurance, HMO, managed care, electronic medical record, computerized order entry, appointment scheduling and medical coding requirements.
• Experience to demonstrate ability to work with personal computers and Microsoft Office applications, including Word, Excel and Outlook.
Equal Opportunity Employer/Disability/Vet
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