• Supervisor, Patient Access - Patient Support…

    Queen's Health System (Honolulu, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Supervises the day-to-day operations, and coordination and integration of services, programs and activities of assigned areas, including but not limited to scheduling, pre-registration, insurance verification, authorization and billing within the Queen’s Patient Support Center.

    • Optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance.

    • Ensures operations and functions are in compliance with regulatory requirements and the policies and procedures of the Medical Center.

    • May manage/oversee other areas in the absence of the Manager as assigned.

    II. TYPICAL PHYSICAL DEMANDS:

    • Essential: finger dexterity, seeing, hearing, speaking.

    • Continuous: sitting, static gripping of an object for prolonged periods.

    • Frequent: walking.

    • Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object.

    • Operates computer, calculator, telephone, fax and printer.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • Associate’s degree in business, accounting or related field; or two (2) years experience in a healthcare contact center, patient access, physician office or outpatient surgical center may be substituted for the education requirement.

    B. EXPERIENCE:

    • In addition to the education requirement, three (3) years experience in patient scheduling, registration or billing in a healthcare setting; or two (2) years experience patient scheduling, registration or billing in a healthcare setting with a Bachelor’s degree in business administration, finance, accounting or healthcare administration.

    • One (1) year supervisory/leadership experience.

    • Experience with medical terminology, medical insurance, HMO, managed care, electronic medical record, computerized order entry, appointment scheduling and medical coding requirements.

    • Experience to demonstrate ability to work with personal computers and Microsoft Office applications, including Word, Excel and Outlook.

     

    Equal Opportunity Employer/Disability/Vet