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Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing. Our friendly staff takes incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payor concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.

If you are friendly and enjoy working with people, you could help to provide the warmest, most efficient and personalized customer service to Hawai‘i Pacific Health patients and their families as the Senior Customer Service Representative. You will be responsible for answering and responding to patient accounts related inquiries; monitoring and adjusting incoming call routing real time in response to incoming call volumes; monitoring and reporting status of outstanding patient account inquires from all sources; and inputting data to facilitate patient accounting functions as appropriate. We are looking for someone with outstanding organizational and communication skills, the ability to create a collaborative, team-oriented work atmosphere and a commitment to delivering the highest quality health care to Hawai‘i’s people.

**Work Schedule:** Day - 8 Hours

**Work Type:** Full Time Regular

**FTE:** 1.000000

**Bargaining Unit:** ILWU

**Exempt:** No

**Req ID** 30571

**Pay Range:** 28.58 - 31.75 USD per hour

**Category:** Administrative

**Minimum Qualifications:** High school or equivalent. Two (2) years of customer service experience in a health care environment. One (1) year of call center experience in a health care setting.

**Preferred Qualifications:** Two (2) years of hospital or professional billing experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.