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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

When it comes to delivering world class care for children, Cleveland Clinic believes it's the little things that make the difference. To ensure that infants, children and adolescents receive the best outpatient care, Cleveland Clinic Children's provides patients and families with a network of pediatric services. With over 50 exam rooms divided up into 5 pods / nursing stations, this team supports all pediatric subspecialties and general pediatric patients seen at Main Campus.

We are looking for a Care Coordinator that is self-motivated and organized that can assist fellow caregivers in providing patients with exceptional care, from initial introduction to discharge. In this role, you will interact directly with patients, families and visitors, offering the opportunity to enhance their experience and provide healthcare education as needed. Additionally, the Cleveland Clinic system provides Caregivers with many professional development resources, including furthering education and online/in-person courses to enhance your skills.

A caregiver in this position works days, 8:00 a.m. -- 5:00 p.m.

This role works Monday through Friday. No Weekends and No holiday rotation.

A caregiver who excels in this role will:

+ Identifies which patients in the specialty care practice have ongoing care coordination needs for their specialty condition.

+ Outlines the nature and duration of involvement needed by the specialty care team and specialty care coordinator then identifies the primary care team involved.

+ Utilizes assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination.

+ Conducts targeted outreach to a defined panel of high risk patients (chronic illness, lack of social support, readmissions, ED visits, surgical episodes, etc.) to ensure timely and efficient care delivery across the continuum of care.

+ Utilizes technological tools (registries, patient lists, care team tab, etc.) to manage populations.

+ Conducts comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral pharmacy, social and end of life needs of each patient.

+ Informs the patient and family regarding coordination of their care and shares this information with the healthcare team.

+ Works collaboratively with interdisciplinary team to develop goals and plan interventions to maximize patient outcomes.

+ Monitors patient compliance with plan of care.

+ Performs reassessments regarding patient progress toward goals and updates plan of care as appropriate.

+ Ensures care gaps are closed around specialty disease/chronic disease/surgical episodes.

+ Serves as primary patient contact for team related to condition/surgical episode and facilitates access to services.

+ Coordinates members of the patient care team.

+ Serves as the liaison between patients, families, and physicians, clinical staff by advocating for patient and families then responding to and facilitates resolution of patient/family questions and concerns.

+ Assists in managing transitions of care across care setting, ensuring optimal communication and planning. Identifies barriers to receiving care and facilitates solutions.

+ Partners with other care coordinator teams such as primary and transitional care social work, rehabilitation, pharmacy, palliative care and others.

+ Defines and ensures compliance with disease-specific care paths for specialty care or chronic disease.

+ Works with the patient and family to assess current knowledge, health literacy, and readiness to change, utilizing teach back to assess level of knowledge.

+ Coaches patient and family on self-management support; including setting long and short term goals.

+ Educates about managing a specialty or surgical condition (inclusive of preoperative, perioperative, postoperative and recovery) inclusive of prevention and health maintenance tasks. Educates and connects to other care providers and community resources to enhance care.

+ Works with practices on quality and process improvement initiatives.

+ In home care only, this role oversees and directs clinical staff and a team of LPNs to ensure patients receive appropriate services.

+ Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

+ Graduate from an accredited school of nursing

+ Three to five years of nursing experience required.

+ Current state licensure as a Registered Nurse (RN).

+ Specialty certification preferred.

+ Basic Life Support (BLS) through American Heart Association (AHA).

+ Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.

Preferred qualifications for the ideal future caregiver include:

+ Bachelor of science in nursing (BSN)

+ Pediatric experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Full range of motion, manual and finger dexterity and eye-hand coordination

+ Corrected hearing and vision to normal range

+ Some exposure to communicable diseases or bodily fluids

+ Light Work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

Personal Protective Equipment:

+ Follow Standard Precautions using personal protective equipment as required for procedures

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities