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Loan Operations Representative

Canandaigua National Bank & Trust

What does a Loan Operations Representative do?

A Loan Operations Representative performs a variety of duties associated with the onboarding and servicing of accounts during the loan life cycle. This role plays a crucial part in the bank's mission to provide an exceptional customer experience through ensuring loan data accuracy, transaction processing, timely onboarding of new loans, collaborating with various areas across the bank, researching and resolving issues associated with loan accounts, support customer facing personnel with questions associated with loan operations processes, and contributing to ongoing employee development through providing on-the-job training to Loan Operations Representatives.

What competencies are needed to be successful in this role?

+ A high school diploma or equivalent normally required, specialized banking education and training with focus on Loan Products preferred.

+ A minimum of four (4) years’ experience in a related position

+ Loan Servicing experience in FISERV DNA preferred.

+ Moderate written and verbal communication skills.

+ Proficient mathematics skill, including calculating interest accrual on accounts.

+ Proficient skills with Microsoft Office Products

What does a successful first year in this position look like?

+ Performs clerical duties: filing (including electronic), data input, data upload verification, processing various transactions on the bank’s core loan servicing system.

+ Respond to all inquiries or requests for information in a timely manner.

+ Maintain appropriate records and provides assigned written reports.

+ Able to resolve routine issues/disputes throughout the loan life cycle.

+ Monitor and act on a variety of system generated exception reports.

+ Perform a variety of tasks related to the ongoing maintenance of the CNB Loan Portfolio.

+ Gain knowledge of the laws, regulations, and practices that impact Loan Servicing, such as the Flood Disaster Protection Act (FDPA), Fair Credit Reporting Act (FCRA), Real Estate Settlement Procedures Act (RESPA), Homeowners Protection Act (HPA), and associated amendments to these regulations. Perform various functions directly related to loan servicing compliance with these regulations.

+ Acquire and develop a thorough knowledge of the features and benefits of all bank products, services, and systems associated with the Loan Servicing function.

Compensation

The compensation range for this position is $18.00 -$20.00 per hour. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.