• Insurance - Personal Lines Customer Relationship…

    Farmers Union Agency (St. Paul, MN)


    ### Job Duties

    We are seeking a talented, team-oriented Personal Lines Customer Relationship Executive to join our growing FUA Agency HUB. This individual will play a key role in advising clients on personal insurance products while also supporting the success of the agency as a whole—including collaboration with our independent agents and contributing to process improvements.

     

    This is a great opportunity for someone with a strong work ethic, a proactive mindset, and a passion for both client service and operational excellence.

     

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    Key Responsibilities:

    • Advise and educate clients on personal insurance coverage options including home, auto, renters, and umbrella policies.

    • Manage and service a personal lines book of business, including renewals, endorsements, and billing inquiries.

    • Provide support to agents within the agency by assisting with quoting, policy servicing, and product knowledge.

    • Identify and suggest improvements to agency workflows, tools, and processes to enhance operational efficiency and client experience.

    • Assist with onboarding new agents and help streamline procedures and best practices.

    • Quote and bind new business and remarket renewals when appropriate.

    • Maintain accurate and timely documentation in the agency management system.

    • Stay current with insurance products, carrier guidelines, and industry regulations.

    ### Minimum Education Required

    • High school diploma or equivalent required; college degree preferred.

    • Valid Property & Casualty Insurance License (or willingness to obtain).

    • Minimum 2 years of experience in personal lines insurance.

    • Familiarity with agency management systems (e.g., HawkSoft, AMS360) is a plus.

    • Experience working with or supporting independent agents is preferred but not required.

    • Proficiency in Microsoft Office Suite and comfort with digital tools.

    ### Minimum Experience Required

    • A strong team player with a collaborative spirit and commitment to agency-wide success.

    • A self-starter with a strong work ethic, high attention to detail, and the ability to manage multiple priorities.

    • A problem-solver who is eager to improve systems and contribute new ideas.

    • Excellent communication and interpersonal skills for both client and team interactions.

     

    ### Shift

    First (Day)

     

    ### Number of Openings

    0

     

    ### Public Transportation Accessible

    Yes

     

    ### Veterans Encouraged to Apply

    Yes

     

    ### Physical Required

    No

     

    ### Drug Test Required

    No

     

    ### Compensation

    $

     

    ### Additional Compensation

    Competitive compensation/salary

     

    ### Postal Code

    55117

     

    ### Place of Work

     

    Hybrid

     

    ### Requisition ID

     

    2316

     

    ### Job Type

     

    Full Time

    ### Job Benefits

    • Health, dental, and vision insurance

    • 401(k) with employer match

    • Paid time off and holidays

    • Supportive, collaborative work environment

    • Opportunities for growth, training, and leadership in shaping agency operations

    ### Application Link

    https://fuainsurance.com/open-positions/