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Job Description

Insight Global’s client is looking for a Scrum Master to come support one of their digital product teams. They are looking for a Senior Scrum Master who can take initiative and is comfortable talking to leadership. They need to be able to facilitate workshops, coach teams on Agile practices, and work directly with the business to solve problems. The Scrum Master should be able to enable cross-collaboration, provide transparency, focus on execution excellence, and address risks in delivery. The team they will be supporting is working on digital and AI solutions in areas like operations, manufacturing, growth and commercial. The focus is on transforming existing workflows into digital or AI-driven solutions

• Collaborate with business stakeholders to understand their context, challenges, and goals.

• Select and implement agile practices to fit specific team and business contexts.

• Facilitate Agile ceremonies and routines for teams and PODs, ensuring adherence to agile principles (eg. Scrum, kanban, other frameworks).

• Lead/Facilitate workshops, co-creation sessions to foster collaboration where necessary, to ensure effective collaboration between the Team, Product Owner, and Stakeholders.

• Support the Team in creating overall transparency on the status of their work, ensuring appropriate information sharing and collaboration.

• Establish and track metrics to measure team performance, identify areas for improvement, use data to identify bottlenecks and drive iterative improvement

• Remove impediments to allow the Team to continuously deliver value.

• Identify areas for improvement and propose changes to increase efficiency, quality, and customer satisfaction in agile PODs and non-agile portions of the company.

• Help the team create a culture of collaboration, focus, and continuous improvement, while keeping a sustainable pace.

• Act as a change agent in the organization, coaching, teaching, or facilitating as required to help the organization improve its overall business agility and culture.

• Mentor and develop POs and new Scrum Practitioners, ensuring the Agile community is following best practice.

• Be able to train others in agile practices (POs, devs, team members, leaders).

• Track and continuously improve agile maturity of PODs, encouraging innovative ideas to address wider business challenges.

• Stay up to date with industry trends, best practices, and new Agile techniques, applying this knowledge to improve team performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-5+ years of experience as a Scrum Master or Agile Coach.

-Proficiency in Agile Tools ( Jira, Miro, Monday.com or similar tools)

-Experience in enterprise transformation/Digital Product delivery – experience launching a pod

-Ability to Coach remote and hybrid teams effectively

-Knowledge of other Agile approaches and practices (e.g. Retrospective formats, Kanban, visualization frameworks, user stories, relative estimations, …).

-Certified Scrum Master (CSM), Agile Coach Certification (ICP-ACC), or equivalent

-Experience of different Agile scaling frameworks (LeSS, SAFe, Scrum @ Scale, …)

-Demonstrate strong skills in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

-Proven success in launching and maturing teams

-Business Acumen: Understanding of business operations, market dynamics, and customer needs.

-Proven ability to lead, influence, and keep teams engaged.

-Strong facilitation, servant leadership and conflict resolution skills -Manufacturing/Supply Chain/Logistics

-CPG

-AI Solutions

-Agile coaching experience is a plus