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Job Description:

DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.

Essential Functions:

Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, android/iPhones, and MAC PC's. Experience analyzing and solving technical problems.

• Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.

• Develop product knowledge and research required information using all available tools and resources.

• Set reasonable expectations for customers and keep them updated throughout their interaction.

• Document all pertinent user information and the nature of the problem with accuracy in all supported systems.

• Record all transactions accurately to maintain service and inventory part accuracy.

• All other duties assigned by supervisor.

• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.

Qualifications:

• Experience solving hardware and software issues in a customer service environment.

• Strong social skills and experience navigating customer service issues with empathy.

• Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.

• Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.

• Shown success in team environments demonstrating shared responsibility and accountability with other team members.

• Excellent verbal and written communication skills with the ability to tailor communication style to different audiences.

• Good analytical and problem-solving skills

• Good communication skills.

• Good time management and organizational skills Ability to resolve hardware and equipment problems

Other Requirements:

Education: High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, and servicing and repairing computer systems and equipment. Good interpersonal skills to work with customers and other unit personnel.

Office environment:

Windows 7/10 experience, able to lift 30 lbs regularly. No travel required. Able to work on-site in Dallas, TX.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([email protected]) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._