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Adecco is currently assisting a well-known National Pharmaceutical client, recruiting for a Billing Specialist I in Monroeville, PA.

Fully Remote - but needs to be close to the office incase there is any technical issues with equipment.

must live less then 1 hour from the Monroeville office

Schedule: Mon-Fri availability from 8 AM-8 PM EST (Training will be M-F 9:00 AM-5:30 PM for 3 weeks)

The anticipated wage for this position is between $19 and $19.50. Hourly wage may depend upon experience, education, geographic location and other factors.

Position Summary

An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Key Responsibilities of the Inbound Patient Account Services Coordinator:

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patients journey from order to reimbursement for services.

• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.

• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.

• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.

• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.

• Record, review, and take next steps to follow-up and resolve patient concerns.

• Gather and examine patient information to determine eligibility for payment plans.

• Meet call center metrics that include call volume and call quality.

• Use technology to effectively liaison with other departments across CVS Specialty.

• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications:

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.

• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.

• Effective written and verbal customer service skills.

• Ability to work independently and on a team.

• Ability to offer emotional support and empathy.

• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday). Shifts will be decided by CVS at the end of training based business needs.

Preferred Qualifications:

• 1 year experience in healthcare billing, collections practices, and/or infusion services.

• 1 year experience in pharmacy billing and reimbursement.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

**Pay Details:** $19.00 to $19.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.