• Training and Quality Assurance Coordinator…

    Hilton (New York, NY)


    After undergoing a transformative restoration, TheWaldorf Astoria NewYork is set to reignite its magnetic allure\.  TheWaldorf Astoria NewYork is seeking team members to unveil a new era of luxury which embodies the spirit of New York City\.

     

    With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms \(plus 375 residences\), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership\. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations\.

     

    At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community\.

     

    **Classification: ** Full\-Time

    **Shift:** Various – must be available weekdays, weekends, and holidays\.

    **Pay Rate: ** The pay range for this role is$33\.65 \- $38\.46and is based on applicable and specialized experience and location\.

    **Want to learn more?** Hotel Website \(https://www\.waldorftowers\.nyc/\) ,Instagram, \(https://www\.instagram\.com/waldorfnyc/\) Facebook, YouTube \(https://www\.youtube\.com/@waldorfastorianewyork\)

     

    TheWaldorf Astoria NewYork

     

    What will I be doing?

    The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:

    + Maintenance of employee records including personnel files, learning history

    + Scheduling and coordination of training classes, including maintenance of training calendar

    + Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign\-ups and preparation of materials including certificates of completion

    + Assist HR Administrator with recruitment and hiring of new team members

    + Coordinate job opportunity system

    + Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising

    + Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system

    + Prepare and distribute reports measuring trainings results\. Maintenance of inventory of all training supplies, stationary, and office equipment

    + Complete audits daily on the floor and track areas of improvement needed along with creating training based on findings

     

    The ideal candidate will have a background in Training in a Luxury hotel, has advanced skills working with Excel and Word\. Posses the ability to conduct audits and use that data to create training plans to ensure hotel standards are being maintained\.

     

    **Job:** _Human Resources_

    **Title:** _Training and Quality Assurance Coordinator \- Waldorf Astoria New York_

    **Location:** _null_

    **Requisition ID:** _HOT0BYOP_

     

    EOE/AA/Disabled/Veterans