• Account Support Representative

    Xerox (Houston, TX)


    Account Support Representative

     

    General Information

     

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    City

     

    Harris County, Houston

     

    State/Province

     

    Texas

     

    Country

     

    United States

     

    Department

    DELIVERY_ACCOUNT_OPERATIONS

    Date

     

    Wednesday, September 17, 2025

     

    Working time

     

    Full-time

     

    Ref#

     

    20036482

     

    Job Level

     

    Individual Contributor

     

    Job Type

    Experienced

    Job Field

    DELIVERY_ACCOUNT_OPERATIONS

    Seniority Level

     

    Associate

     

    Currency

     

    USD - United States - US

     

    Annual Base Salary Minimum

     

    33,360

     

    Annual Base Salary Maximum

     

    66,720

     

    The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

     

    **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

     

    Description & Requirements

     

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    About Xerox Holdings Corporation

    For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

    Account Support Representative:

    Supports multiple client accounts across various customer environments in the region. Provide SLA compliance and backfill support for client associates planned and unplanned absences.

     

    Required to travel to different geography location - Houston, Austin, Conroe, and Katy

     

    Responsible for day-to-day delivery of client services to SLAs, Managing Client SLAs, support in terms of asset management, reporting & facilities management. Performs a wide range of print, mail or scanning services on a client site in line with the specification of the customer contract. Operates and maintains devices, ensuring quality standards are achieved, and customer requirements are met. Performs postal duties including receipt of mail and parcels, sorting and delivery by department to client timescales. Provides support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry and scanning, or similar activities.Outstanding verbal communications skills.

     

    + Professional presence, including attire and demeanor appropriate for the specific customer environment

    + Able to lift and move up to 50 pounds

    + Ability to read, write and follow instructions

    + Intermediate computer skills including MS Word, Outlook, Excel, PowerPoint (or equivalents), internet navigation and Windows Explorer

    + Able to use phone equipment per training

    + Excellent customer service and communication skills

    + Ability to manage multiple tasks

    + Able to perform duties with minimal supervision

    + Data entry

    **Experience** :

    + Experienced delivering services in a client environment

    **Education** :

    + Minimum High School diploma or equivalency

    Additional Benefits:

    + Substantial growth opportunities for future career development within a supportive and collaborative company culture

    + Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching

    + Paid time off, plus holidays and personal days

    \#LI-MC1

    \#LI-ONSITE

    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.