"Alerted.org

Job description:

We are a fast-growing home improvement company serving customers across Florida. We pride ourselves on delivering exceptional service and are looking for a Customer Support Specialist with strong organizational skills and customer service experience to join our team.

Customer Support Specialist Duties:

+ Responsible for communicating with our customers and providing them with clear and accurate project information.

+ Utilizing our internal client information database, and communicating with other departments to obtain project information updates as needed.

+ Responsible for updating database with information communicated to customer.

+ Responsible for composing and preparing replies to customer inquiries independently using word processing software (Outlook).

+ Using correct and updated application forms to assist with filling out permit applications forms with clear and accurate customer and property information within various municipalities/Counties.

+ Mailing application forms to customers for signatures.

Requirements

Qualifications:

+ High school diploma or equivalent required.

+ Minimum of 2 years of general office/clerical experience.

+ Prior customer service experience (phone, email, and in person).

+ Strong knowledge of business English, spelling, and grammar.

+ Proficiency with word processing and data entry.

+ Ability to compose accurate and professional correspondence.

+ Strong interpersonal skills and the ability to build positive relationships.

+ Preferred: Familiarity with business or permitting processes.

Benefits

Benefits:

+ 401(k)

+ Dental insurance

+ Flexible schedule

+ Health insurance

+ Paid time off

+ Vision insurance