• Customer Service Returns Associate

    Robert Half Office Team (Somerset, NJ)


    Description

    We are seeking a detail-oriented and organized Customer Service Returns Associate to join our team. In this long-term contract role, you will manage and coordinate the return authorization process, working closely with internal teams to ensure efficient resolution of return requests and a seamless experience for customers. This role is ideal for someone with strong communication skills, excellent attention to detail, and the ability to handle multiple priorities.

    Key Responsibilities:

    + Manage the full Return Authorization process using company systems.

    + Investigate and resolve return issues by collaborating with internal teams such as Sales, Accounting, and Logistics.

    + Coordinate the movement of goods between customers, company locations, and partner organizations.

    + Utilize ERP and CRM systems to process orders and manage returns efficiently.

    + Maintain accurate records of returns and customer interactions.

    + Communicate clearly and professionally with customers via phone, email, and other channels.

    + Prioritize and organize tasks to meet deadlines and balance multiple demands.

    + Assist with report and presentation preparation using Microsoft Excel, PowerPoint, and Word.

    + Support continuous improvement initiatives related to return management and customer service processes.

     

    Requirements • High school diploma or equivalent.

     

    • Proficiency with computer systems at an intermediate level.

    • Intermediate skills in Microsoft Excel, PowerPoint, and Word.

    • Experience working with D365 and ERP/CRM platforms.

    • Strong verbal and written communication skills for precise and effective customer interactions.

    • Exceptional attention to detail and accuracy.

    • Proven ability to manage and prioritize multiple tasks effectively.

    • Two or more years of experience in a similar customer service or returns management role. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .