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Permits & Licensing Manager-160917

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Permits & Licensing Manager-160917

Salary

$101,332.65 - $151,998.98 Annually

Location

Brighton, CO

Job Type

Regular Full-time

Job Number

07176

Department

Community and Economic Development

Division

CED Services

Opening Date

09/22/2025

Closing Date

10/6/2025 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Hybrid -- Job duties and expectations allow for onsite and remote work scheduled every week. Employees in this classification are regularly scheduled onsite one (1) to four (4) days per week based on the County needs and as determined by Department Director. Hybrid classified roles can be onsite more than the set minimum based on employee preference.

+ Description

+ Benefits

+ Questions

What Success Looks Like In This Job

The Permits & Licensing (PL) Manager is responsible for the direction and coordination of the PL division staff and focuses on providing customer service to both internal and external customers. This position monitors departmental functions and builds and implements processes to meet current and future needs, aligning workflows to strategic goals and organizational priorities. This individual leads the department’s efforts in process improvement by utilizing in-depth knowledge of programs and procedures with a focus on both efficiency and efficacy.

This position oversees all permitting and licensing functions for the CED Department. This includes the intake and initial review of all land use applications and development permits, such as site development plans, building permits, right-of-way permits, infrastructure permits, and engineering review cases. The licensing functions include the licensing and inspection programs for liquor and marijuana, as well as the development and implementation of a new licensing program for massage facilities and future licensing programs such as short-term rental licensing.

Examples of Duties for Success

+ Manage the permitting, licensing, and compliance work groups within the division through:

+ Hiring, onboarding, and training

+ Providing leadership, supervision, and direction

+ Evaluating staff performance

+ Managing time entry and scheduling

+ Addressing deficiencies or disciplinary issues

+ Provide exceptional customer service by responding to and resolving difficult and sensitive inquiries and challenges

+ Develop and distribute materials to educate external customers on critical processes and standards

+ Provide technical assistance to the permitting work group related to the review of site development plans, building permits, right-of-way and infrastructure permits, engineering review cases, and land use applications

+ Resolve complex permitting issues for the permitting work group, other divisions, and/or departments as necessary, using experience and sound independent judgment

+ Research, analyze, and interpret complex development regulations and standards

+ Oversee the licensing and inspection programs, identifying opportunities to streamline procedures and reduce inefficiencies and barriers for businesses, applicants, and licensees

+ Lead the creation and development of a new massage facility licensing program, as well as other new licensing programs (such as short-term rental licensing)

+ Oversee the review and processing of license applications, transfers, modifications of premises, and renewals for liquor, marijuana, and other regulated license types to ensure compliance with Colorado statutes and Adams County regulations

+ Provide staff assistance to the Board of County Commissioners, Liquor and Marijuana Licensing Authority, and Planning Commission; research, prepare, and present staff reports and other necessary correspondence; participate in meetings and hearings as needed

+ Support the County’s legislative lobbying and regulatory efforts as they pertain to potential changes to licensing activities

+ Evaluate, plan, and implement permitting system processes to ensure continuous improvements in efficiency and effectiveness for internal and external customers

+ Monitor and evaluate the efficiency and effectiveness of various service delivery methods, policies, and procedures and track key metrics to inform recommendations

+ Oversee the coordination between staff, software vendors, and the Information Technology and Innovation Department to develop, maintain, and enhance departmental software systems such as Accela, ProjectDox, and Rental scape

+ Develop and implement processes for compliance-related audits of land use and permit records in consultation with legal and enforcement staff and communicate proactively with permit holders

+ Analyze and identify alternative solutions for escalated compliance problems and complaints for residential, commercial, and industrial properties

+ Develop, implement, and monitor short- and long-term strategies, goals, objectives, and activities focused on achieving the County’s vision, mission, and key focus areas

+ Play a critical role within the department's management team to develop and align processes, procedures, and policies with the department's objectives and goals

+ Develop and implement regulatory compliance strategies and oversee monitoring of several categories of land use permits to include conditional, special, and temporary uses

+ Oversee the development of monitoring procedures, collaborating with internal and external stakeholders regarding compliance-related issues, performing compliance audits for reporting, and ensuring compliance with Adams County Development Standards and Regulations (DSR), ordinances, conditions of approval and permit expiration dates

+ Partner with other CED divisions, Adams County departments, external agencies, and the public to deliver effective and innovative services

+ As the primary point of contact for requests under the Colorado Open Records Act (CORA), this position interacts frequently with the County Manager’s Office and County Attorney’s Office to address public inquiries and constituent concerns.

+ Perform other duties and responsibilities as assigned.

Supervisory Responsibilities

+ Exercises direct management over PL Division staff.

Qualifications for Success

+ Project management skills to effectively execute projects and develop internal training to continuously improve the quality and delivery of customer service

+ Problem solving, analytical, strategic thinking, attention to detail, and process improvement skills

+ Ability to work well independently, as well as provide guidance and support to division staff, and make collaborative contributions to department-wide efforts with other managers

+ Interpersonal communication skills and ability to establish effective professional relationships with government staff, elected officials, and the general public

+ Proficiency in responding to public and official inquiries in a timely, courteous, clear, and concise manner, both orally and in written communications

+ Ability to conduct research and prepare reports

+ Ability to develop positive and harmonious working relationships with internal and external customers to facilitate operational excellence and high levels of service

+ Ability to effectively motivate and develop team members, evaluate processes with team strengths in mind, and realign processes with changing business needs

+ Proven leadership skills with the ability to supervise and motivate for effective performance; ability to train, coordinate, and evaluate the work of divisional staff, as well as foster a collegial and supportive work environment

+ Ability to evaluate resources and personnel needs and address problems in a timely and efficient manner

+ Ability to analyze problems, identify alternative solutions, project the impact of proposed actions, and implement recommendations

+ Ability to research, analyze, and evaluate new service delivery methods and techniques

+ Proven experience in process improvement, leading projects with successful implementation

+ Advanced knowledge of the principals, practices, policies, standards, and processes of land use planning and ability to interpret the Adams County Development Standards and Regulations to provide information to the public, development community, and other agencies

+ Knowledge of pertinent federal, state, and local laws, codes, and regulations, particularly those impacting licensing processes

+ Advanced knowledge of and the ability to operate county-supported software, to include Microsoft 365, Accela, ProjectDox, JD Edwards, Cisco, and other software used by CED

+ Experience developing and administering of division-level goals, objectives, and procedures

+ Ability to represent the department in a professional manner when dealing with the Board of County Commissioners, boards, community groups, and the general public

+ Ability to read and interpret complex data, information, and documents

+ Ability to communicate clearly and concisely, both orally and in writing; develop and maintain effective interdepartmental coordination of information

More Qualifications for Success

Any combination of experience, education, and training that would provide the required knowledge, skills, and abilities may qualify an individual for this position.

Experience

+ Must possess five (5) or more years’ experience engaged in customer service delivery within a public-facing department or organization (required)

+ Experience in a government office that conducts permitting, licensing, or regulatory oversight (required); local government experience strongly preferred

+ Minimum of three (3) years of supervisory experience

Education and Training

+ Bachelor’s degree in business administration, public policy, organizational management, or related field (strongly preferred); or equivalent combination of education and relevant work experience (required)

+ Master’s degree may be substituted for two (2) years of experience

+ Bilingual in Spanish is a plus; language pay available upon testing

License or Certificate

+ ICC certification or ability to obtain within 12 months of employment (required)

+ Project Management Professional Certificate, Certified Associate in Project Management (CAPM), or Project Management Professional (PMP) credentials, or willingness to pursue (preferred)

Background check

+ Must pass a criminal background check

Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

+ AFLAC Supplemental Medical Insurance

+ Basic Term Life & Optional Term Life Insurance

+ Deferred Compensation Plan

+ Dental/Vision/Medical Plans

+ Generous Vacation/Sick leave

+ Long-Term Disability

+ Retirement Plan

+ Short-Term Disability

Plus some you might not expect:

+ Employee Assistance Program

+ Employee Fitness Center

+ Employee Health Clinics

+ Flexible Work Schedules

+ Recreation Center Discounts

+ Training & Tuition Reimbursement Programs

+ Wellness programs

+ Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

+ Yes, I understand and agree

+ Yes, I understand but disagree.

02

Please select the option that best describes your qualifications:

+ A High School Diploma or GED and at least nine (9) years of public-facing customer service experience.

+ An Associate's Degree in a related field and at least seven (7) years of public-facing customer service experience.

+ A Bachelor's Degree in a related field and at least five (5) years of public-facing customer service experience.

+ A Master's Degree in a related field and at least three (3) years of public-facing customer service experience

+ None of the above.

03

Do you have experience working in a government office that conducts permitting, licensing, or regulatory oversight?

+ Yes

+ No

04

Please describe your experience in a government office conducting permitting, licensing, or regulatory oversight.

05

Do you have at least three (3) years, or more, of supervisory experience?

+ Yes

+ No

06

Do you possess ICC certification or have the ability to obtain it within 12 months of employment?

+ Yes, I am currently ICC certified.

+ Yes, I do not have ICC certification but am able and willing to obtain it within 12 months of employment.

+ No, I am not ICC certified and do not intend to pursue certification.

Required Question

Employer

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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