• Services Account Manager

    Lenovo (Morrisville, NC)


    Services Account Manager

     

    General Information

     

    Req #

    WD00086355

    Career area:

    Hardware Engineering

    Country/Region:

    United States of America

    State:

    North Carolina

    City:

    Morrisville

    Date:

    Monday, September 8, 2025

    Working time:

    Full-time

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

     

    Why Work at Lenovo

     

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.

     

    Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

     

    This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

     

    Description and Requirements

     

    We're seeking a highly motivated and detail-oriented individual to join our dynamic team as a Services Account Manager. As a key member of our services delivery team, you will play a crucial role in transforming data into actionable insights, contributing to informed decision-making across the organization. This entry-level position offers a fantastic opportunity for professional growth in the field of data analysis and Hardware Services.

     

    The Services Account Manager will proactively monitor service cases to identify potential issues and prevent customer escalations. They will work with all the members of the NA Service Delivery team to address issues in the cases they've identified as well as recommend process improvements.

    Responsibilities:

    + Data Analysis: Applying statistical methods and tools to analyze data, identify trends, and uncover valuable insights.

    + Data Visualization: Creating charts, graphs, and dashboards to present data in an understandable and impactful way.

    + Report Generation: Preparing regular and ad-hoc reports to communicate key findings to relevant teams and stakeholders.

    + Collaboration: Working with other team members, including account managers, delivery management, and other stakeholders, to understand data requirements and deliver actionable insights.

    Requirements:

    + Bachelor's degree in computer sciences, data science, statistics or related fields

    + Proficiency is data analytic tools and strong excel skills

    + Excellent communication, presentation and interpersonal skills. Ability to communicate effectively and develop strong working relationships across multiple functional organizations, including sales, engineering, services and finance.

    + Excellent organizational skills - must be a self starter who has the ability to manage multiple initiatives simultaneously in a demanding and changing environment.

    + Applicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position.

     

    This position is based in Morrisville, NC and operates under a hybrid policy. Onsite presence is required at least 3 days per week.

     

    _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

     

    **Additional Locations** :

    * United States of America - North Carolina - Morrisville

    * United States of America

    * United States of America - North Carolina

    * United States of America - North Carolina - Morrisville