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Job Summary

The Director of Clinical Excellence p rovides leadership in achieving ongoing quality, productivity and efficiency in the department. The Director will create a shared vision with staff of the department’s role in helping achieve Novant Health's Cause. The Director will assist with the development and implementation of evidence-based guidelines, clinical pathways, and algorithms; the development and monitoring of the Quality Scorecard and the Quality Dashboard; education, audit and feedback for specific quality measures for providers and staff; and coordinate specific quality improvement initiatives developed by Quality Operations Committee including focus on Scorecard metrics and ongoing performance for clinical pathways. This role will work in a c ollaborative environment to support initiatives for Governmental quality initiatives ( PQRS/VBM) and gap closures for payer-specific metrics to achieve optimal outcomes and maintain efficient use of resources, develop processes to facilitate the efficient access of patients to needed resources and identify and coordinate opportunities to partner with facility, system, and community resources for quality improvement.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

The Director's number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Additional responsibilities:

+ Business Acumen: Maintains organizational policy and procedure, including rules of conduct. Provides project/process consultation to staff. Is innovative and thinks out of the box. Shows imagination through creative solutions. Displays interest and willingness to try new things; takes risks. Monitors operations measures on a monthly basis.

+ Quality Improvement: Utilizes the dynamics of the Performance Improvement Model to design, measure, assess, and improve patient care. Evaluates and reports analysis of system/facility processes and professional practice. Continuously improves core processes of the Clinical Improvement Department. Consistently reviews core processes, looking for improvement opportunities. Embraces change and acts as a change agent. Adopts new knowledge appropriate to work.

+ Customer Service and Physician Orientation: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner. Monitors customer satisfaction scores and makes changes for improvement. Works with physicians (when applicable) to develop or improve processes around the care of their patients.

+ Human Resources and Organizational Development: Provides ongoing and annual feedback to staff on performance, including performance improvement plans. Coaches staff in developing plan to achieve personal career goals. Provides for education and training of staff. Builds teams and partnerships. Follows the process for open job-posting and allows employees equal access to opportunities to develop themselves.

+ Financial Management: Manages positions within the department to achieve quality and productivity, and meet budget. Provides input into the annual operations and capital budgets. Manages the department budget (measures, monitors, and balances human and material resources).

Qualifications

+ Education: 4 Year / Bachelors Degree, required. BS in Nursing or equivalent, required. Graduate Degree, preferred.

+ Experience: Minimum of three years of healthcare experience, required.

+ Additional Skills Required:

+ Proficiency in database management;

+ Skilled in the interviewing and selection process;

+ Understanding of budgeting, staffing, payroll and purchasing processes;

+ Implementation of competency, feedback, development and progressive discipline processes;

+ Team building, conflict management, and interpersonal relationship skills;

+ Understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations.

Job Opening ID

115264