"Alerted.org

Job Title: Case Manager

Reports To: David Rozinsky (COO) / Jose Alba (CSO) / Kate Warren (CAO)

Alcanzando Horizontes is a dedicated practice specializing in Social Security Disability claims.

Our mission is to provide compassionate, expert assistance to individuals navigating the

complexities of SSDI and SSI benefits. We are seeking a diligent, skilled and empathetic Case

Manager to join our team and support our clients through every step of the claims process.

Candidates should have a strong understanding of data entry procedures and a proven track

record of successfully managing and entering large amounts of complex data. The successful

candidate will have professional-level bilingual fluency in both Spanish and English.

The ideal candidate will have experience with – or a strong understanding of – our area of

practice (SSDI claims). However, experience in the industry is not essential, and we will provide

all necessary subject matter training.

Responsibilities will include:

• Manage and coordinate all aspects of a client’s disability claim, including client intake,

documentation collection, case preparation and ongoing client communications

• Conduct initial client intake interviews to gather relevant information and assess case

viability

• Compile and organize necessary documentation, including medical records, work

history, and other pertinent information

• Accurately and efficiently enter large amounts of complex data into data management

software and Social Security Administration (SSA) web page interfaces

• Review and verify data for accuracy and completeness; troubleshoot and resolve any

errors or discrepancies in the data

• Prepare and submit Social Security Disability applications and appeals on behalf of

clients

• Maintain regular communication with clients to provide updates, answer questions, and

offer support throughout the claims process

• Monitor the status of ongoing cases and ensure timely follow-ups and responses to

Social Security Administration requests

Responsibilities (cont’d):

• Stay up-to-date with our developing technologies and processes

• Provide compassionate and empathetic support to clients facing challenging

circumstances

Qualifications:

• Undergraduate degree preferred, or high school diploma with commensurate

professional experience

• Complete fluency in English and Spanish (written and spoken)

• Experience in data entry, specifically in a complex and high-volume environment

• Previous experience in claims processing and/or case management, particularly in Social

Security, is strongly preferred

• Strong attention to detail and ability to identify and correct errors

• Excellent organizational and time-management skills, with the ability to manage

multiple cases simultaneously

• Ability to work independently and as part of a team

Preferred but not required qualifications:

• Knowledge of various stages within the SSDI claims process, including initial application,

reconsiderations, and ALJ hearings

o For initial applications: gathering detailed medical and work history information,

preparing and submitting application forms, and ensuring all documentation is

complete and accurate.

o For reconsiderations: reviewing denied claims, identifying missing or additional

documentation required, preparing and submitting appeal forms, and

communicating with clients about the appeal process.

o For ALJ hearings: preparing detailed case summaries, coordinating with clients

and legal representatives, organizing and presenting medical evidence, and

ensuring clients are well-prepared for their hearings.

• Experience with software including Salesforce, Microsoft Office Suite (Word, Excel,

Outlook), and RingCentral

• Openness to evolving technologies and a willingness to adapt to new systems and

processes

Benefits/Compensation:

• Hourly position; range of $ per hour, depending on experience and qualification

• Overtime (1.5x hourly rate) for any hours over eight (8) worked in one day

• Comprehensive benefits to include health insurance, dental insurance, LTD

• Paid time off and holidays

• New office space in Hato Rey

• Opportunity to get involved in the early stages of a fully-funded start-u

**Pay Details:** $18.00 to $19.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance