• SDP Support Coordinator

    Aveanna Healthcare (Cerritos, CA)


    SDP Support Coordinator

     

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    Job Details

    Requisition #:

    208166

    Location:

    Cerritos, CA 90703

    Category:

    Administrative/Clerical

    Salary:

    Starting at $22.50 per hour

    Position Details

    Position Overview

    The SDP Support Coordinator is the primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff. The SDP Support Coordinator is responsible for delivering excellent customer service to participants and their support system via phone, virtually and in person.

     

    Essential Job Functions

     

    Adhere to Aveanna Core Values

     

    Answer and transfer high volume of calls on multi-line phone system

     

    Assist with general office correspondence and answer all direct correspondence.

     

    Follow up with regional centers, clients, families, and service/care providers as needed to execute duties

     

    Research and resolve issues/inquiries raised by participants and providers

     

    Ability to de-escalate difficult situations and problem solve

     

    Assists clients in-person, virtually and via phone with questions, inquiries, and paperwork

     

    Support participants with program navigation and direct their inquiries to the right team if necessary

     

    Comprehension of service codes and service regulations.

     

    Prioritize tasks from supervisors and managers

     

    Effectively communicate with all levels within the organization

     

    Read and interpret client spending plan

     

    Review spending plans due to changes or modifications.

     

    Perform other duties as assigned or needed

    Requirements

    Care about the developmentally disabled population

     

    Some college or bachelor’s degree is strongly preferred

     

    Minimum one year of customer service experience within the last four years

     

    Excellent interpersonal skills; self-driven, motivated, and results oriented

     

    Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software

     

    Ability to successfully handle multiple tasks simultaneously; strong organizational skills

     

    Thrive in a fast-paced environment

     

    Bilingual in Spanish, Vietnamese, or Chinese preferred

     

    Other Skills/Abilities

     

    Must be able to adhere to confidentiality standards and professional boundaries at all times

     

    Ability to remain calm and professional in stressful situations

     

    Attention to detail

     

    Time Management

     

    Strong commitment to excellence

     

    Effective problem-solving and conflict resolution

     

    Excellent organization and communication skills

     

    Quick-thinking and astute decision-making skills

     

    Team player

     

    Physical Demands

     

    Must be able to speak, write, read and understand English

     

    Occasional lifting, carrying, pushing and pulling of 25 pounds

     

    Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

     

    Environment

     

    Performs duties in an office environment during agency operating hours

     

    Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Vaccination Requirements

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

     

    We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.

    Experience in the areas listed below are welcomed:

    + Customer service

    + Retail

    + Healthcare

    + Caregiving

    + Restaurant industry

    + Data entry

     

    At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.

     

    Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

     

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

     

    Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)

     

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