"Alerted.org

Job Opportunity: Customer Service Representative (CSR2) – Call Center (Remote, NJ Residents Only)

Project: NJ SBE Open Enrollment Support

Pay Rate: $18.00 – $19.00/hour (Bilingual English/Spanish preferred)

About the Project

Join the NJ SBE Project, the New Jersey State Base Exchange, supporting individuals and families during the Open Enrollment period. This role involves front-line contact center support and back-office operations including paper application data entry, document linking, and DMI resolution.

Position Details

Title: Customer Service Representative (CSR2) – Call Center

Type: Temporary Contract

Recruiting: Restricted to New Jersey residents

Work Setup: Remote (BYOD – Bring Your Own Device; second monitor required. MAC/iOS not supported. Monitors may be provided if needed.)

Training Schedule

+ Duration: 3 weeks

+ Timing: Monday to Friday, 8:00 AM – 4:30 PM EST

Hours of Operation

Open Enrollment (Nov 1 – Jan 31):

+ Mon–Fri: 8:00 AM – 8:00 PM EST

+ Sat: 8:00 AM – 5:00 PM EST

+ Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST

+ Last 3 days of OE: 8:00 AM – 10:00 PM EST

+ One-week post-OE: 8:00 AM – 8:00 PM EST

Non-Open Enrollment:

+ Mon–Fri: 8:00 AM – 5:00 PM EST

Responsibilities

+ Answer inbound calls from consumers regarding health care coverage.

+ Assist with applications, eligibility determinations, and enrollment.

+ Handle life event changes, demographic updates, and disenrollment requests.

+ Document all inquiries and interactions in applicable systems.

+ Facilitate translation services and escalate issues as needed.

+ Attend training sessions and stay updated on program policies.

Qualifications

Education:

+ High School Diploma or GED required

+ Associate’s degree or higher preferred

Experience:

+ Minimum 6 months of customer service or call center experience

+ Strong data entry and phone handling skills

+ Comfortable in fast-paced environments

+ Excellent communication and organizational skills

+ Experience with headsets, phone systems, and computers preferred

+ Bilingual (English/Spanish) is a plus

Background Check Requirements

+ Orange Tree Package 1 – (No drug test)

+ MedScan OIG/GSA clearance required

+ International checks must be pre-approved

+ Exclusion List Screening required

How to Apply

Qualified candidates residing in New Jersey are encouraged to apply.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.