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Senior Business Analyst - Mortgage Technology (Empower LOS Configuration)

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the Role

As a Consulting Manager within our Mortgage Technology practice, you will lead strategic Empower LOS configuration and implementation initiatives for top-tier banking clients. With 8–10 years of experience, you will manage cross-functional teams and client engagements, delivering solutions that enhance origination workflows, regulatory compliance, and digital transformation.

This role demands deep expertise in Empower LOS, strong stakeholder management, and the ability to translate business needs into scalable technical solutions.

In this role you will:

• Lead configuration of Empower LOS workflows, user roles, automated task triggers, document packages, compliance checks, and reporting modules.

• Translate complex business requirements into technical configuration specifications and oversee implementation.

• Manage Empower LOS implementation and optimisation projects, including legacy system migrations and new feature rollouts.

• Collaborate with business analysts, developers, QA, and vendor teams to ensure timely and accurate delivery of configuration changes.

• Oversee system testing, validation, and troubleshooting of Empower LOS updates and enhancements.

• Maintain comprehensive configuration documentation including setup guides, change logs, and user manuals.

• Ensure compliance with TRID, RESPA, HMDA, and other mortgage regulations.

• Support UAT cycles and lead training sessions for origination staff on new features and workflows.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Required Qualifications

• Minimum 5+ years of experience in mortgage banking or financial IT, with direct hands-on experience configuring Empower LOS.

• Strong understanding of residential mortgage origination processes.

• Proven expertise in LOS configuration, workflow automation, process mapping, and technical documentation.

• Familiarity with compliance frameworks including TRID, RESPA, HMDA, and vendor integrations (e.g., RealEC, Equifax).

• Experience with tools such as Azure DevOps, JIRA, and Confluence.

• Exceptional communication and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in a relevant field.

• Experience with Empower version upgrades and regression testing.

• Exposure to Agile/Scrum methodologies.

• Demonstrated leadership in consulting engagements and client delivery.

• Embodiment of Cognizant’s Core Values:

• - Work as One

• - Dare to Innovate

• - Raise the Bar

• - Do the Right Thing

• - Own It

Compensation

$95,000-$125,000. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, dental, vision and life insurance

• 401(k) plan and contributions

• Employee stock purchase plan

• Employee assistance program

• 10 paid holidays plus PTO

• Paid parental leave and fertility assistance

• Learning and development certifications and programs

Post closing date

Applications will be accepted until 22nd Oct, 2025

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.